Autumn Kelczewski
Phoenix
Summary
Experienced Behavioral Health Technician with a strong background in trauma-informed care, crisis intervention, and patient support. Bringing 2 years of behavioral health experience and 2 years in a correctional setting, with proven ability to de-escalate crisis situations, monitor patient behaviors, and support individuals experiencing mental health challenges. Recognized for excellent communication skills, empathy, and a commitment to fostering safe, respectful, and person centered care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Order Picker
Target Distribution center
Phoenix, AZ
01.2021 - 07.2025
- Operated a Cherry picker to retrieve orders in a timely manner.
- Wrapped Pallets.
- Loaded Trucks with Merchandise
- Maintained Clean and Safe Working Environment.
Car Detailer
Self Employed
Phoenix, AZ
01.2017 - 08.2019
- Exterior cleaning of vehicles such as hand washing cars
- Buffering, polishing, and waxing adding sealants
- Interior Conditioning such as vacuuming, shampooing carpets and upholstery, steam cleaning, and treated vinyl and leather
Manager
Sovereign Health of Phoenix
Chandler, AZ
03.2015 - 01.2017
- Provided trauma-informed care and daily support to patients in behavioral health and residential settings while maintaining strict patient confidentiality.
- Monitored patient behaviors and documented observations, incidents, and progress using electronic health record systems and internal web-based charts.
- Administered and monitored medications, accurately documenting medication intake in Medication Administration Records (MARs).
- Conducted daily medication audits and maintained inventory to ensure compliance with facility policies and safety standards.
- Utilized crisis intervention and de-escalation techniques to support patients experiencing behavioral or mental health crises.
- Facilitated therapeutic and educational group sessions to encourage patient engagement, coping skills, and recovery.
- Assisted with patient admissions by preparing rooms and ensuring a safe, welcoming environment for new intakes.
- Performed contraband searches of residential areas to maintain a secure and therapeutic environment.
- Coordinated transportation for patients to offsite appointments, meetings, and community-based services.
- Managed household and program supply needs by creating shopping lists and purchasing items for the residence.
- Collaborated with multidisciplinary teams and participated in weekly staff meetings to discuss patient progress and coordinate care plans.
- Demonstrated strong leadership, organizational, and communication skills while working effectively in fast-paced, high-stress environments.
Correctional Officer
Arizona Department of Corrections
Florence, AZ
09.2012 - 11.2014
- Provided security and maintained order within a maximum-security correctional facility, ensuring the safety of staff, inmates, and the public.
- Worked closely with inmates in a mental health program, utilizing strong communication skills and crisis intervention techniques to support a safe and structured environment.
- Escorted and transported inmates on offsite appointments and day trips while maintaining security protocols and ensuring safe transportation.
- Controlled and monitored incoming and outgoing traffic of staff, visitors, and inmates entering and exiting the facility.
- Maintained accurate and detailed documentation of daily inmate activities, incidents, and staff interactions in accordance with facility policies and procedures.
- Operated control room systems and control boards to manage inmate movement, monitor facility security, and respond effectively to emergencies.
- Demonstrated sound judgment, professionalism, and the ability to remain calm and effective in high-pressure and rapidly changing situations.
Detail Supervisor
Kelly's Car Wash
Chandler, AZ
03.2012 - 09.2012
- Scheduled and performed full-service automotive detailing, ensuring high-quality results and customer satisfaction.
- Managed employee schedules and coordinated daily operations to maintain workflow efficiency and productivity.
- Provided exceptional customer service by addressing client needs, answering questions, and resolving concerns professionally.
- Handled incoming telephone calls, scheduled appointments, and maintained clear communication with customers and vendors.
- Ordered and maintained inventory of equipment, chemicals, and supplies necessary for daily operations.
- Ensured the facility remained clean, organized, and compliant with safety and sanitation standards.
- Performed routine maintenance and troubleshooting on detailing equipment and machinery to ensure proper functionality and minimize downtime.
Education
Corrections (Police Academy) -
Rio Salado College
Phoenix, AZ01-2012
General (Some College) - undefined
South Mountain Community College
Phoenix, AZ01-2008
High school or equivalent - undefined
North Canyon High School
Phoenix, AZ01-2005
Skills
- Teamwork
- Empathy
- Time management
- Conflict de-escalation in mediation
- Adaptability
- Communication
- Trauma-informed care
- Organizational skills
Certification
- Driver's License
- Pallet Jack Certification
Languages
English
Timeline
Order Picker
Target Distribution center
01.2021 - 07.2025
Car Detailer
Self Employed
01.2017 - 08.2019
Manager
Sovereign Health of Phoenix
03.2015 - 01.2017
Correctional Officer
Arizona Department of Corrections
09.2012 - 11.2014
Detail Supervisor
Kelly's Car Wash
03.2012 - 09.2012
General (Some College) - undefined
South Mountain Community College
High school or equivalent - undefined
North Canyon High School
Corrections (Police Academy) -
Rio Salado College
Additional Information
Authorized to work in the US for any employer