Autumn Kelly

G&C Robins

Norristown, PA

09.2015 - Current

Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Initiated and engaged clients in conversations as part of personalized service.
Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Produced creative and technically accurate visual presentations using most current styling trends.
Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Coordinated and facilitated new hire training to maintain consistency of salon services.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Consistently received positive performance reviews from guests.
Answered phone calls and emails to schedule client appointments.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Maintained regular client list with many repeat customers while handling walk-in clients daily.
Offered professional cuts, color services and extensions to salon customers.
Used scissors, trimmers, clippers, and brushes on over customers with 95% customer satisfaction rate.
Also works with special needs children and adults