Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Autumn Kline

Stafford,VA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner/ Master Lash Artist

Serenity Grove Lash Co
01.2023 - Current
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Educated clients on how to clean and maintain lash extensions.
  • Followed strict safety standards to protect clients from injury or infection.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Answered telephone calls to provide information and schedule new appointments.

Senior Lash Artist/Assistant Manager

Hey, Dollface Beauty Lounge
01.2020 - 01.2023
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Followed strict safety standards to protect clients from injury or infection.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Educated clients on how to clean and maintain lash extensions.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Answered telephone calls to provide information and schedule new appointments.

Spa Receptionist

Hand and Stone Massage and Facial Spa
02.2019 - 01.2020
  • Work with meliemium scheduling software.
  • Handled payments and processed credit card transactions.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Generated department orders and accompanying documentation.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Prepared pricing agreements and contracts to close sales.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Crew Member

Koi Tea
04.2018 - 12.2018
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Senior Producer

Winning Image Salon and Day Spa
10.2017 - 06.2018
  • Initiated and engaged clients in conversations as part of personalized service.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Produced creative and technically accurate visual presentations using most current styling trends.

Assistant Salon Leader

Haircuttery
12.2016 - 10.2017
  • Provided exceptional customer service and consistently performed quality services.
  • Recruited, interviewed, hired, staffed, led, coached and developed team.
  • Communicated with salon team, supervisors, vendors and customers.
  • Coordinated salon schedules to meet business needs.
  • Multitasked and worked at fast pace while demonstrating good judgment and time management skills.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.

Hair Stylist

Haircuttery
05.2016 - 12.2016
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Resolved guest complaints about service or style.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.

Education

Associate of Science - Geology

Germanna Community College
Locust Dale, VA
01.2025

High school -

Colonial Forge Senior High School
Stafford, VA
06.2016

Skills

  • Sales
  • Receptionist
  • Customer Service
  • Time Management
  • Computer Skills
  • Microsoft Office
  • Retail Sales
  • Regulatory Compliance
  • Labor Relations
  • Business Management
  • Administrative Oversight
  • Budget Administration
  • Eyelash Extensions
  • Cash Handling
  • Budgeting
  • POS
  • Training & development
  • IOS

Certification

  • Cosmetology License - 06/2016-06/2024

Timeline

Owner/ Master Lash Artist

Serenity Grove Lash Co
01.2023 - Current

Senior Lash Artist/Assistant Manager

Hey, Dollface Beauty Lounge
01.2020 - 01.2023

Spa Receptionist

Hand and Stone Massage and Facial Spa
02.2019 - 01.2020

Crew Member

Koi Tea
04.2018 - 12.2018

Senior Producer

Winning Image Salon and Day Spa
10.2017 - 06.2018

Assistant Salon Leader

Haircuttery
12.2016 - 10.2017

Hair Stylist

Haircuttery
05.2016 - 12.2016

Associate of Science - Geology

Germanna Community College

High school -

Colonial Forge Senior High School

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Autumn Kline