Autumn Knotts
Parsons ,WV
Summary
Reliable candidate with customer service skills, knowledge in travel arrangements, appointment scheduling, and data entry. Certified in OSHA, Lock out tag out, and forklift. Very adaptable and always willing to learn new skills and take on any challenge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Agent
Archer Travel
01.2025 - Current
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Utilized travel planning software to efficiently manage bookings and itineraries.
- Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
Call Center Representative
22nd Century Technologies
12.2023 - 01.2025
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Scheduled DMV appointments
- Responded to customer to answer questions about services.
- Maintained up-to-date knowledge of product and service changes.
Data Entry Specialist
22nd Century Technologies
04.2023 - 01.2025
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Travel Agent
Avoya Travel
01.2022 - 06.2024
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Provided customers with best deals and well-researched travel options.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
- Utilized travel planning software to efficiently manage bookings and itineraries.
Cleaning Technician
AHF Products
07.2022 - 01.2023
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
Personal Care Assistant
Davis Memorial Hospital
05.2022 - 07.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
Education
No Degree - Nursing
Alderson Broaddus University
Philippi, WVHigh School Diploma -
Tucker County High School
Hambleton05.2021
Skills
- Microsoft Office
- Critical Thinking
- Sales
- Excellent Communication Skills
- Interior and Exterior Cleaning
- Inventory Restocking
- Issue Resolution
- Customer Service
- Fast Learner
- Adaptable
- Data Entry
- Lock out Tag Out
- Fork Lift
- Safety
- OSHA
- Problem-solving skills
- Data entry
- Travel research
- Travel arrangements
- Destination research
- Travel packages
- Sales negotiations
- Critical thinking
- Active listening
- International and domestic travel
- Meeting deadlines
- Accuracy and precision
- Client relationship building
- Scheduling expertise
Certification
Fork Lift Certified
Lock Out Tag Out Certified
10 Hour OSHA Safety Certification
Timeline
Travel Agent
Archer Travel
01.2025 - Current
Call Center Representative
22nd Century Technologies
12.2023 - 01.2025
Data Entry Specialist
22nd Century Technologies
04.2023 - 01.2025
Cleaning Technician
AHF Products
07.2022 - 01.2023
Personal Care Assistant
Davis Memorial Hospital
05.2022 - 07.2022
Travel Agent
Avoya Travel
01.2022 - 06.2024
Fork Lift Certified
Lock Out Tag Out Certified
10 Hour OSHA Safety Certification
No Degree - Nursing
Alderson Broaddus University
High School Diploma -
Tucker County High School
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