Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Autumn Kready

Lancaster,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm also a flexible Cake Decorator with excellent interpersonal and organizational skills. Versatile, enthusiastic and hardworking. Driven and committed to meet or exceed expectations. Proficiency in airbrushing and icing techniques.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cake Decorator

Oregon Dairy Bakery
Lititz, PA
08.2019 - Current
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Trained as bakery clerk, counter help, customer service, cake decorator, cake baker, donut person, ordering of supplies/food, inventory, and managerial skills to fill in if a manager is gone.
  • Troubleshot any issues that arose during the cake decorating process.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Handled cash, credit card and check transactions.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Assembled, prepared, decorated and frosted average of 18-22 cakes per shift.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Kept up with industry trends regarding new flavor combinations and design ideas.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.

Host/Waitress/Dishwasher/Deli Cook

Isaac's Deli
Lititz, PA
08.2016 - 05.2019
  • Assigned patrons to suitable tables according to server rotation.
  • Spoke with patrons to drive satisfaction with food and service.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Accepted payments from guests for dine-in and take-out foods.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Performed light administrative duties such as filing documents and taking messages.
  • Managed incoming calls during busy shifts.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Informed customers of in-store promotions or pricing specials.

Education

High School Diploma -

Warwick High School
Lititz, PA
06-2019

Associate of Arts - Baking And Pastry Arts

Harrisburg Area Community College
Harrisburg, PA
05-2021

Skills

  • Cake Decoration
  • Food Handling Safety
  • Food Production
  • Stock Rotation
  • Customer Service
  • Understanding Customer Needs
  • Attention to Detail
  • Calm Under Pressure
  • Product Knowledge
  • Work Prioritization

Affiliations

  • Hiking
  • Traveling
  • Arts and crafts
  • Cooking/Baking
  • Trying new places

Languages

German
Limited

Accomplishments

  • I made it onto the college Dean's List.
  • I made it onto the Honors List in High School and College multiple times.
  • I won Student of the Month in High School.
  • I've been recognized at my current job multiple times for going above and beyond in my duties and customer service expectations.
  • I've been recognized at my current job for filling in where I'm needed and for having been trained in all but one areas of the bakery.
  • I was recognized at Isaac's for my flexibility and cross training in all departments.

Certification

  • Baking and Pastry Arts Certificate
  • Servsafe Certified
  • Food Handler Certified

References

References available upon request.

Timeline

Cake Decorator

Oregon Dairy Bakery
08.2019 - Current

Host/Waitress/Dishwasher/Deli Cook

Isaac's Deli
08.2016 - 05.2019

High School Diploma -

Warwick High School

Associate of Arts - Baking And Pastry Arts

Harrisburg Area Community College

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Autumn Kready