Autumn Lackey
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement. Proven expertise in warehouse safety and shipping procedures, enhancing inventory accuracy and boosting productivity. Recognized for exceptional teamwork and self-motivation, consistently exceeding fulfillment goals while maintaining a clean and organized workspace. Committed to delivering outstanding customer service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Receiving Associate
Lowes Home Improvment
08.2022 - Current
- Operated forklifts and pallet jacks to transport received goods efficiently.
- Inspected incoming shipments for damage and accuracy against purchase orders.
- Coordinated with suppliers to resolve discrepancies in shipment details.
- Maintained organized storage areas to optimize inventory retrieval processes.
- Trained new associates on safe handling procedures and equipment usage.
- Implemented inventory management systems to track stock levels accurately.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Customer Service Cashier
Lowes Home Improvment
01.2019 - 08.2022
- Assisted customers with inquiries, providing exceptional service and problem resolution.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash management, including balancing registers at the end of shifts.
- Trained new cashiers on operational procedures and customer service best practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Enhanced store security by identifying and reporting suspicious activities.
- Enhanced customer experience by providing prompt and accurate transactions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Performed cash, card, and check transactions to complete customer purchases.
Fulfillment Associate
Lowes Home Improvment
06.2018 - 12.2018
- Operated warehouse equipment to efficiently package and prepare orders for shipment.
- Maintained accurate inventory records using barcode scanning technology.
- Collaborated with team members to ensure timely fulfillment of customer orders.
- Adhered to safety protocols while handling products in fast-paced environment.
- Conducted quality checks on outgoing products to ensure compliance with standards.
- Learned and implemented best practices for order fulfillment processes effectively.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Paint Department Associate
Lowes Home Improvment
03.2018 - 06.2018
- Demonstrated safety protocols while handling paint and equipment.
- Resolved customer inquiries and complaints promptly to enhance service satisfaction.
- Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Alerted customers of department promotions and sales to increase overall departmental sales [Number]%.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Paint Department Associate
Lowes Home Improvment
02.2018 - 03.2018
- Assisted customers in selecting paint products and provided color recommendations.
- Operated mixing machines to ensure accurate paint formulations.
- Maintained cleanliness and organization of the paint department workspace.
- Managed inventory levels, restocking shelves with paint supplies as needed.
- Educated customers on proper painting techniques and product usage.
- Collaborated with team members to fulfill customer orders efficiently.
- Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
- Participated in storewide events such as workshops or demonstrations showcasing painting techniques or DIY projects.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement.
- Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Merchandising Associate
Lowes Home Improvment
09.2017 - 02.2018
- Assisted in maintaining inventory accuracy through regular stock checks and updates.
- Supported merchandising initiatives by organizing product displays to enhance customer engagement.
- Collaborated with team members to implement seasonal planograms effectively across departments.
- Executed daily replenishment tasks to ensure optimal product availability for customers.
- Ensured compliance with safety regulations while handling merchandise and operating equipment safely.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Improved product visibility by creating eye-catching merchandise displays.
- Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
High School Diploma -
Weatherford High School
Weatherford, TXSkills
- Warehouse safety
- Scheduling
- Loading and unloading
- Shipping procedures
- Barcode scanning
- Labeling packages
- Package inspection
- Hand jack use
- Package handling
- Teamwork and cooperation
- Self-motivated and independent
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Receiving Associate
Lowes Home Improvment
08.2022 - Current
Customer Service Cashier
Lowes Home Improvment
01.2019 - 08.2022
Fulfillment Associate
Lowes Home Improvment
06.2018 - 12.2018
Paint Department Associate
Lowes Home Improvment
03.2018 - 06.2018
Paint Department Associate
Lowes Home Improvment
02.2018 - 03.2018
Merchandising Associate
Lowes Home Improvment
09.2017 - 02.2018
High School Diploma -
Weatherford High School