Autumn Lambes
Savannah,TN
Summary
Seasoned professional with a proven track record at Dollar General, adept in customer service and training. Through other work in healthcare, possesses an expertise in de-escalation techniques and compassion, significantly enhancing customer satisfaction and loyalty. Skilled in behavior management, ensuring safety and promoting positive outcomes. Achieved notable improvements in operational efficiency and team performance.
Overview
14
14
years of professional experience
Work History
Key Holder
Dollar General
09.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Merchandiser
Little Debbie
07.2017 - 09.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Established strong vendor relationships to maintain and support business.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Merchandiser
Frito Lay
10.2015 - 07.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
Department Lead
Gardner's Cash Saver
09.2013 - 03.2016
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Established clear expectations for team members, leading to improved accountability and performance levels.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
- Communicated with managers of other departments to maintain transparency.
CNA
Adamsville Healthcare And Rehabilitation Center
06.2010 - 07.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
Education
Master of Business Administration - Business Administration
Blue Mountain Christian University
Blue Mountain12.2023
Bachelor of Science - Psychology
Blue Mountain College
Blue Mountain, MS08.2020
Skills
- Customer Service
- Training and mentoring
- De-Escalation Techniques
- Suicide Prevention
- Behavior Management
- Autism spectrum understanding
- Patient Safety Management
- Bipolar Disorder Knowledge
- Progress Monitoring
- Clinical Documentation
- Compassion and Empathy
- Maintaining confidentiality
Timeline
Key Holder
Dollar General
09.2021 - Current
Merchandiser
Little Debbie
07.2017 - 09.2021
Merchandiser
Frito Lay
10.2015 - 07.2018
Department Lead
Gardner's Cash Saver
09.2013 - 03.2016
CNA
Adamsville Healthcare And Rehabilitation Center
06.2010 - 07.2013
Master of Business Administration - Business Administration
Blue Mountain Christian University
Bachelor of Science - Psychology
Blue Mountain College