Summary
Overview
Work History
Education
Skills
Certification
Training
Affiliations
Knowledge and Cultural Competence
References
Timeline
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Autumn Law

Summary

Resourceful and professional Shift Supervisor with a track record of high productivity and exceptional customer service. Known for fostering a warm, efficient workplace that keeps teams motivated and engaged. Experienced in staff training, inventory management, and team leadership. Currently excelling in academics while pursuing a career in nursing, with a passion for patient care and community upliftment. Dedicated to expanding interpersonal skills and making a meaningful impact in healthcare and beyond.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor and Manager

Bloom Ice Cream + Coffee
Lake Elsinore, California
07.2023 - Current
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Ensured compliance with health department regulations related to food handling practices.
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Resolved customer complaints promptly, while maintaining a professional attitude at all times.
  • Closed the store by counting money at the end of the shift, restocking shelves, and cleaning work areas.

Cashier

El Pollo Loco
Lake Elsinore, California
06.2022 - 10.2022
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Resolved customer complaints professionally in accordance with company policy.

Education

Bachelor of Arts - Human Development Health Services

Cal State San Marcos
San Marcos, CA

Skills

  • Public health education
  • Effective client communication
  • Employee training
  • Skilled in resolving conflicts
  • Collaborative teamwork skills
  • Compassionate patient support

Certification

California Food Handlers Card

Training

  • Management Support: Assisting with management duties including inventory tracking and ensuring smooth daily operations.
  • Customer Service: Providing efficient, friendly, and attentive service to ensure customer satisfaction.
  • Barista & Confectionery Skills: Experienced in preparing a variety of beverages and sweet goods with attention to quality and presentation.
  • Food Safety: Knowledgeable in safe food handling practices.

Affiliations

  • Passionate about enhancing both physical and mental well-being through continuous self-improvement.
  • Supports teachers in working with children in middle childhood, actively expanding knowledge of child development and learning processes.
  • Lifelong love for music, having joined choir at a young age and continuing to pursue singing as a creative and expressive outlet.

Knowledge and Cultural Competence

  • Solid understanding of Human Development and the impact of environmental influences on individual growth.
  • Recognizes the value of interpersonal skills and the ability to work effectively among diverse cultures and communities.
  • Aware of the importance of soft skills, including compassion and empathy, when engaging with individuals from various backgrounds.
  • Collaborates competently with people of different ages, cultures, and belief systems, fostering respectful and inclusive environments.

References

  • Shannon Jinjoe: (951)-551-8108
  • Jennifer Gomez: (562)-348-7809

Timeline

Barista Shift Supervisor and Manager

Bloom Ice Cream + Coffee
07.2023 - Current

Cashier

El Pollo Loco
06.2022 - 10.2022

Bachelor of Arts - Human Development Health Services

Cal State San Marcos
Autumn Law