Autumn Leacoma
Stow,Ohio
Summary
I believe I would be a great asset to any company or client, some of the reasons being:
- My attention to details
- My ability to stay in a calm mind while reasoning with aggravated customers, and being able to help them to the best of my ability
- My punctuality for each job
- My detailed work experience in multiple fields
I know I have my faults, I mess up sometimes at my job, I get aggravated at times and I want to stop sometimes. this is where my skills and the reasons I stated as my strengths. I know I have had multiple jobs in the past, however, I have not gotten to the place I feel fulfilled. I hope this will be a good collaboration between the company and myself. I am dedicated and hardworking to help grow the places I work, and strive to have a great relationship with my coworkers and company.
Overview
4
4
years of professional experience
Work History
Driver
DoorDash
Stow, OH
08.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Barista
Dunkin' Donuts
1520 W 117th St, Lakewood, OH 44107
05.2023 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Driver
DoorDash
Lakewood, OH
02.2023 - 05.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Line Cook
Buffalo Wild Wings
176 E Main St, Kent, OH 44240
11.2022 - 02.2023
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Debt Collector
Mcarthy Burgess And Wolff
26000 Cannon Rd, Cleveland, 44146
08.2022 - 11.2022
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
Barista, Line Cook
Dunkin
3027 Graham Rd, Unit #4, Stow, OH 44224
06.2022 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Sash Cleaner
Associated Materials
3773 State Rd, Cuyahoga Falls, OH 44223
04.2022 - 05.2022
- cleaned window cut excess
- cut windows to shape
- installed glass to the windows
- put together window parts
Line Cook
Buffalo Wild Wings
176 E Main St, Kent, OH 44240
02.2022 - 04.2022
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Warehouse Worker, Warehouse Packer
Little Tikes
2180 Barlow Rd, Hudson, OH 44236
11.2021 - 01.2022
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Host, Busser, Seater, Greeter, Expo, Line Cook
Buffalo Wild Wings
176 E Main St, Kent, OH 44240
11.2020 - 11.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Manager
McDonald's
4346 Kent Road, Stow, OH 44224
11.2019 - 06.2020
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Stow-Munroe Falls High School
Stow, OH05.2021
Skills
- Customer Service
- Cash Handling
- Stress management
- Route Logs
- Punctuality
- Attention to detail
- Patience and understanding
- Account Management
- Call Center Experience
- Data entry accuracy
- Record keeping
- Critical thinking
Timeline
Driver
DoorDash
08.2023 - Current
Barista
Dunkin' Donuts
05.2023 - 08.2023
Driver
DoorDash
02.2023 - 05.2023
Line Cook
Buffalo Wild Wings
11.2022 - 02.2023
Debt Collector
Mcarthy Burgess And Wolff
08.2022 - 11.2022
Barista, Line Cook
Dunkin
06.2022 - 08.2022
Sash Cleaner
Associated Materials
04.2022 - 05.2022
Line Cook
Buffalo Wild Wings
02.2022 - 04.2022
Warehouse Worker, Warehouse Packer
Little Tikes
11.2021 - 01.2022
Host, Busser, Seater, Greeter, Expo, Line Cook
Buffalo Wild Wings
11.2020 - 11.2021
Manager
McDonald's
11.2019 - 06.2020
High School Diploma -
Stow-Munroe Falls High School