Autumn Leake
West Chester
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
5
5
years of professional experience
Work History
Treasurer
University of Tampa
01.2024 - Current
- Managed club finances, ensuring accurate tracking of income and expenses.
- Facilitated fundraising initiatives, increasing revenue through community engagement.
- Collaborated with club officers to align financial goals with organizational objectives.
- Led club operations, coordinating events and activities to enhance member engagement.
- Implemented feedback mechanisms to assess member satisfaction and improve services offered.
Receptionist
Drybar
09.2025 - Current
- Coordinated scheduling for appointments, optimizing calendar management for staff and clients.
- Developed standard operating procedures for front desk operations, enhancing workflow efficiency across the team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
Server
Pica's Restaurant
05.2025 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
- Implemented upselling techniques to enhance guest satisfaction while increasing overall sales revenue.
- Resolved customer complaints swiftly, maintaining a professional demeanor and fostering repeat business relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..
Front of House Staff Member
Yori's Church Street Bakery
05.2025 - Current
- Managed daily bakery operations, ensuring product quality and freshness.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Shift Lead Manager
Smoothie King
11.2020 - 01.2025
- Led daily operations, ensuring smooth workflow and optimal team performance.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Warehouse Worker
Boiron
11.2023 - 01.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Operated scanners, computers, and other equipment to track orders.
Education
BBA - Marketing
The University of Tampa
Tampa, FL05-2027
High School Diploma - undefined
West Chester East High School
West Chester, PA06.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Tech-Savvy
- Sales techniques
- Customer service
- Problem-solving
Timeline
Receptionist
Drybar
09.2025 - Current
Server
Pica's Restaurant
05.2025 - Current
Front of House Staff Member
Yori's Church Street Bakery
05.2025 - Current
Treasurer
University of Tampa
01.2024 - Current
Warehouse Worker
Boiron
11.2023 - 01.2024
Shift Lead Manager
Smoothie King
11.2020 - 01.2025
High School Diploma - undefined
West Chester East High School
BBA - Marketing
The University of Tampa
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