Autumn Lee
Baltimore,MD
Summary
Experienced in high-level customer service, driven by a passion for assisting the public and finding creative and efficient solutions. Strong in effective communication, utilizing active listening and emotional intelligence to connect with others. Keen eye for detail, dedicated to delivering exceptional results as a team player.
Overview
5
5
years of professional experience
Work History
Online Grocery Associate
Giant Food Stores
11.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Customer Service Call Center
Rudolph Office Supply
05.2024 - 11.2024
- Confer with customers by telephone to provide information about products or services, enter and cancel orders or obtain details of complaints
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Addressed customer complaints by exchanging goods, processing refunds, and adjusting invoices.
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Barista
Starbucks
06.2024 - 10.2024
- Responsible for creating a unique welcoming atmosphere and efficient customer experience
- Delivered exemplary service by warmly welcoming customers, accurately taking orders and guaranteeing satisfaction.
- Crafting high-quality beverages according to Starbucks' recipes and standards
- Keeping the store clean and well-stocked, maintaining equipment, and following safety and security procedures
Online order and Delivery Associate
Walmart
09.2021 - 05.2024
- First point of contact for customers and their representatives to fill requests of goods, merchandise, and products
- Complete order requests from start to completion while utilizing knowledge of specialized systems and maintaining accuracy; reduced customer return rate from 16% to 1.2%
- Elicit relevant systematic facts and resolves order issues; responsible for dispensing information to the public (customers and their representatives)
- Ensuring orders are properly assembled for optimal customer satisfaction and to avoid injuries
- Collaborate with 30+ order fillers to uphold a steady flow while maintaining above average fulfillments in a fast-paced, overachieving unit
- Efficiently communicate with management, staff, and associates to provide excellent service standards while exemplifying abilities to multi-task, prioritize, and manage time effectively, exuding tact, courtesy, poise, alertness, and good judgment
Stow Associate
Amazon DSP
09.2020 - 04.2021
- Increased customer satisfaction through prompt, accurate completion of tasks
- Inspected equipment to prevent order issues
- Ensure a safe, clean working environment
- Received and stored incoming inventory into an appropriate storage location for future retrieval; utilized knowledge of specialized systems to scan merchandise into inventory systems efficiently (approximately 700 items per hour)
- Assisted with loading of outgoing shipments
Cashier/Customer Service
Taco Bell
02.2020 - 08.2020
- Supported leadership sales and marketing teams in achieving daily, monthly, quarterly, and annual sales goals by supporting day-to-day operations at the site level
- Initiated client relationship management processes by encouraging customers to enroll in rewards programs; captured data related to order trends, time-of-day, and order frequency to support menu development
- Inventoried management email and texts marketing initiatives
- Onboarded new customers into client management systems with names, contact information, and contact preferences
- Built loyal clientele through high-level customer satisfaction
- Examined merchandise to verify correct price and no visible damages
- Tallied cash drawers, by hand, and made daily bank deposits
- Trained incoming employees to effectively exercise policies, procedural matters, safety protocols, and general cash application principles
Education
Certificate - Medical Administrative Assistant
The Community College of Baltimore County
Catonsville, MD09.2024
High School -
Woodlawn High School
Woodlawn, MD06.2021
Skills
- High-level customer service specialist
- Passionate about assisting the public by finding creative and fast solutions
- Effective communicator with interpersonal skills focusing on active listening and emotional intelligence
- Detail-oriented and a dedicated team player
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Patient care
- Multitasking
- Excellent communication
- Reliability
- HIPAA compliance
- Patient-focused care
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Calm under stress
Awards And Acknowledgements
- Certificate for outstanding customer service, 2021
- Certificate for outstanding team support, 2020
- Certificate of completion medical administrative assistant & medical terminology. 2024
Timeline
Online Grocery Associate
Giant Food Stores
11.2024 - Current
Barista
Starbucks
06.2024 - 10.2024
Customer Service Call Center
Rudolph Office Supply
05.2024 - 11.2024
Online order and Delivery Associate
Walmart
09.2021 - 05.2024
Stow Associate
Amazon DSP
09.2020 - 04.2021
Cashier/Customer Service
Taco Bell
02.2020 - 08.2020
High School -
Woodlawn High School
Certificate - Medical Administrative Assistant
The Community College of Baltimore County
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