Autumn Leitner
Las Vegas,NV
Summary
Proven hospitality leader with a track record of enhancing customer satisfaction and team performance at Grimaldis and Bahama Breeze. Excels in multitasking and customer service, significantly improving guest experiences and staff efficiency. Expert in cocktail, food service and team development, fostering a positive and productive work environment. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Bartender / Server/ Coctail Server
Grimaldis (coal Brick Ovens)
06.2021 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hourly Manager/ Bartender/ Coctail Server
Bahama Breeze
02.2011 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Organizational ability
- Hospitality service expertise
- Suggestive Selling
- Team training and development
- Aloha POS
- Dining room management
- Honest and Dependable
- Hospitality and Guest Service
- Calm and Composed
- Cocktail Service
- Stamina and Endurance
Accomplishments
My positivity, maintained composure and kindness are contagious. Flourishing in fast paced environments, I am a candidate who finishes just as strong as I started the shift. I am very flexible and will do anything asked of me! Old school talent you just cannot train anymore!! Been employee of the quarter, received several Serve Safe certificates and maintain all work cards.
Timeline
Bartender / Server/ Coctail Server
Grimaldis (coal Brick Ovens)
06.2021 - 08.2024
Hourly Manager/ Bartender/ Coctail Server
Bahama Breeze
02.2011 - 05.2021