Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Autumn Lewis

Pinetown,NC

Summary

Dynamic 911 Communications Supervisor at Beaufort County Sheriffs Office with proven expertise in emergency management and critical decision-making. Enhanced response times through effective multitasking and teamwork, while training new telecommunicators. Recognized for maintaining calm under pressure and ensuring accurate documentation, contributing to overall public safety and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

911 Communications Supervisor

Beaufort County Sheriffs Office
03.2020 - Current
  • Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
  • Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
  • Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
  • Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
  • Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
  • Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
  • Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
  • Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
  • Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
  • Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
  • Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
  • Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Nurse Aid I

Private Residence
09.2019 - 03.2020
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with patient transfer and ambulation.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.

Kitchen Staff Member

Slatestone Grocery
02.2018 - 09.2019
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Unloaded food deliveries and stored items in proper locations for easy access.

Beach House Cleaner

Surf Or Sound
06.2017 - 02.2018
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Adhered to professional house cleaning checklist.

Education

Associate of Applied Science - 911 Communications And Operations

Richmond Community College
Hamlet, NC
08-2026

High School Diploma -

Northside High School
Pinetown, NC
06-2017

Skills

  • Radio communications
  • Incident command
  • Emergency management
  • Critical Decision-making
  • Call center operations
  • Dispatch protocols
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Team leadership
  • Adaptability and flexibility
  • Documentation and reporting

Certification

  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • EFD - Emergency Fire Dispatch
  • NCJA - Telecommunicator Certifications
  • CTI Certified

Timeline

911 Communications Supervisor

Beaufort County Sheriffs Office
03.2020 - Current

Nurse Aid I

Private Residence
09.2019 - 03.2020

Kitchen Staff Member

Slatestone Grocery
02.2018 - 09.2019

Beach House Cleaner

Surf Or Sound
06.2017 - 02.2018

Associate of Applied Science - 911 Communications And Operations

Richmond Community College

High School Diploma -

Northside High School

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