Autumn L. Hemminger
JACKSON
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
BBI Delivery Service
08.2021 - 10.2024
- Contract driver for FedEx
- Training new drivers on the routes and how to route their assigned route
- Delivering packages to residential and commercial customers
- Planning routes, loading and unloading packages, providing excellent customer service while interacting with commercial and residential customers, maintaining delivery records by hand or with a hand held scanner
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Merchandiser
Mondeleze Global
11.2018 - 05.2021
- Ensuring products are displayed in the store
- Tracking stock deliveries, managing inventory levels, reporting shortages
- Setting up displays, organizing shelves and removing unwanted items
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Utilized paper, fabric and props to create displays.
- Created visual displays to highlight new and featured products.
Store Manager
Corrigan Oil
01.2016 - 06.2018
- Brought two store revenues up
- Completed point of sale opening and closing procedures.
- Maintained scheduling, daily banking, payroll
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintaining a safe work environment by implementing policies and procedures
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
CPhT - Pharmacy Technician
Career Quest Learning Centers
Jackson, Michigan10-2013
Associate of Science - Medical Office Administrator
Career Quest Learning Center
Jackson, MI11-2015
Skills
- Commercial driving
- Package scanning
- Delivery logging
- Attention to detail
- GPS navigation
- Vehicle maintenance
- Customer interaction
- Lifts up to 150 pounds
- DOT compliance
- Loading and unloading
- Hazmat pick up and delivery
- Multitasking and organization
- Adaptability and flexibility
- Vehicle inspection
- Payment collection
Certification
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration (FMCSA).
- Commercial Driver's License (Chauffeur's) - Department of Motor Vehicles (DMV)/Michigan.
Timeline
Delivery Driver
BBI Delivery Service
08.2021 - 10.2024
Merchandiser
Mondeleze Global
11.2018 - 05.2021
Store Manager
Corrigan Oil
01.2016 - 06.2018
CPhT - Pharmacy Technician
Career Quest Learning Centers
Associate of Science - Medical Office Administrator
Career Quest Learning Center
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