Autumn Linke
Clearwater,FL
Summary
With a proven track record at Ulta, exceling in operations management and team leadership, enhancing productivity and fostering high employee retention. My approach prioritizes process improvement and staff development, driving organizational excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with vendors in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Ulta
05.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led hiring and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Merchandise Manager
Ulta
10.2021 - 05.2022
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Beauty Advisor
Ulta
12.2019 - 10.2021
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
Sales Associate
ShopRite
06.2018 - 04.2019
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Spirit Halloween LLC
08.2016 - 11.2016
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Brick Memorial High School
Brick, NJ06-2017
License - Cosmetology
Ocean County Vocational Technical School
Brick, NJ06-2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Inventory Management
- Performance monitoring
- Policies and procedures implementation
- Staff Development
- Goal Setting
- Process Improvement
- Schedule Management
- Health and safety compliance
- Delegation
Certification
- Extensions 2016
- Airbrush Makeup 2016
Timeline
Operations Manager
Ulta
05.2022 - Current
Merchandise Manager
Ulta
10.2021 - 05.2022
Beauty Advisor
Ulta
12.2019 - 10.2021
Sales Associate
ShopRite
06.2018 - 04.2019
Sales Associate
Spirit Halloween LLC
08.2016 - 11.2016
High School Diploma -
Brick Memorial High School
License - Cosmetology
Ocean County Vocational Technical School