Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Longberry

Troy,OH

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

5
5
years of professional experience

Work History

Patient Registration Representative

Memorial Hospital
Marysville, OH
07.2023 - 06.2025
  • Managed verification of patient information, insurance eligibility, and demographics in EMR while collecting out-of-pocket expenses.
    Executed inbound and outbound scheduling requests promptly while ensuring courteous service.
    Performed demographic audits for EPIC profiles using Excel within shared EMR database.
  • Greeted patients and answered questions regarding registration process.
  • Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
  • Verified insurance eligibility through online portals or by phone calls.
  • Answered general questions about hospital policies and services provided.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.

Asst. Manager

Burger King
Wilmington, Ohio
11.2022 - 04.2023
  • Led and motivated team to enhance customer satisfaction and food quality compliance.
    Ensured store adherence to operational requirements regarding customer service times and inventory management.
    Promoted company culture through responsible actions demonstrating knowledge and integrity.
    Collected inventory reconciliation data to maintain accurate stock records.
    Placed inventory orders aligned with sales forecasts to optimize stock levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.

Housekeeping/Facilities Maintenance Coordinator

Royal Shell Real Estate
Sanibel, Florida
05.2020 - 11.2022
  • Coordinated setup of 20+ vendors to enhance housekeeping and maintenance operations.
    Managed scheduling of cleaning and maintenance activities for vacation rentals and condominiums.
    Addressed all unforeseen maintenance or cleaning requests from guests and owners promptly.
  • Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
  • Oversaw vendor-provided building, janitorial, pest control and landscaping services.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
  • Responded promptly to tenant requests regarding maintenance-related issues.

Education

GED -

Remote
Remote
01-2020

Skills

  • Cross-cultural sensitivity
  • Patient confidentiality
  • Appointment scheduling
  • Healthcare industry
  • Eligibility determination
  • Professionalism and ethics
  • Data entry proficiency
  • Transfer coordination
  • Insurance verification
  • Data entry
  • Payment collection
  • Strong interpersonal skills
  • Patient relations
  • HIPAA compliance
  • Patient billing
  • Workflow management
  • Team building
  • Inventory management
  • Multitasking
  • Financial transactions
  • Task prioritization
  • Decision-making
  • Data management
  • Staff leadership
  • Employee scheduling
  • Document preparation
  • Order purchasing
  • Flexible schedule

Timeline

Patient Registration Representative

Memorial Hospital
07.2023 - 06.2025

Asst. Manager

Burger King
11.2022 - 04.2023

Housekeeping/Facilities Maintenance Coordinator

Royal Shell Real Estate
05.2020 - 11.2022

GED -

Remote

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