Autumn Loucks
YORK,Pennsylvania
Summary
Motivated and organized employee with a strong desire to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skill set and contribute to company growth. Adaptable Front Office Assistant dedicated to providing exceptional attention to guest needs. Excels at quickly and accurately answering questions, offering information, and efficiently completing check-in or check-out services. Dynamic service approach fosters positive relationships with guests and coworkers. With 1 year of experience, a communicative Front Office Assistant who maintains a high level of hospitality, professionalism, and business etiquette. Attentive to guest requests or concerns and ensures prompt responses. Known for dependability and punctuality, consistently arrives prepared and on time for work.
Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.
Outgoing Front Office Assistant with 3+ years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Assistant
MedExpress Urgent Care
01.2021 - Current
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Collected copays and account balance payments and updated account records.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Received and screened high volume of internal and external communications.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
- Checked insurance benefits, received payments and provided receipts.
- Gathered personal and insurance information from each patient.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Welcomed patients to facility and assisted with registration sign-in process.
- Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained professional and welcoming environment for clients, contributing to overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Phlebotomist
CSL Plasma
06.2021 - 08.2021
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Team Assemblers
Dentsply Sirona
10.2018 - 12.2020
- Followed safety protocols while operating machinery.
- Upheld strict adherence to company policies regarding confidentiality, proprietary information protection, intellectual property rights compliance, and data security.
- Increased overall productivity by cross-training in multiple roles within our team, becoming versatile member capable of filling gaps as needed.
- Improved team efficiency by streamlining assembly processes and implementing time-saving techniques.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Tested finished products to perform quality assurance and identify discrepancies.
- Operated various machines used in production processes.
- Continuously checked products for quality assurance according to strict guidelines.
- Utilized safety devices and procedures to protect personnel and equipment.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Collaborated with team members to improve production processes and maintain quality standards.
- Consistently met or exceeded performance targets while upholding high standards of quality control throughout assembly process.
- Managed workload effectively under pressure while prioritizing tasks according to urgency or importance for optimal results within given timelines.
Therapeutic Recreations Assistant
Colonial Manor
02.2018 - 08.2018
- Collaborated with interdisciplinary teams to provide comprehensive care for patients, improving their quality of life.
- Utilized creative expression techniques such as art, music, and drama therapy to encourage emotional expression and healing within patients.
- Improved patient engagement by incorporating variety of recreational activities tailored to individual needs and interests.
- Conducted ongoing evaluations of program effectiveness, refining approaches as needed to maximize therapeutic outcomes.
- Provided one-on-one counseling sessions for patients, addressing emotional needs and fostering personal growth.
- Organized community outings for patients, increasing their participation in social events and enhancing their sense of inclusion.
- Charted food and liquid intake, As well as participation intake.
- Helped with taking patients vitals.
- Worked with dementia and Alzheimer patients.
Dietary Aide
Colonial Manor Nursing Home
04.2016 - 02.2018
- Food Servers, colonial manor, York, pa
- Served specific meals to patients with special dietary needs.
- Cleaned and maintained dining room during and after each meal service.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Set tables before patients arrived to maintain meal plan productivity.
- Delivered snacks to nurse station for distribution to specific residents.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Stocked food and other supplies for main kitchen and units.
- Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Education
Certificate - Medical Assisting
Harrisburg Area Community College
York, PA10.2026
GED -
York County School of Technology
York, Pa07.2018
Skills
- Medical Device Manufacturing
- Time management
- Data entry
- Scheduling appointments
- Cash handling
- Production Line
- Packaging And Labeling
- Warehousing
- Recreational Therapy
- Infection Control
- Food Services
- Working Collaboratively
- Relationship Building
- Training & Development
- Active Listening
- Reliable and Trustworthy
- Customer Service
- Data Management
- Hospitality Services
- Document Control
- UDS & BAT Certified
Certification
- DOT Urine Drug Screen, Medexpress Urgent Care 2024, July
- Breath Alcohol Test, Medexpress Urgent Care 2024, July
Timeline
Phlebotomist
CSL Plasma
06.2021 - 08.2021
Front Office Assistant
MedExpress Urgent Care
01.2021 - Current
Team Assemblers
Dentsply Sirona
10.2018 - 12.2020
Therapeutic Recreations Assistant
Colonial Manor
02.2018 - 08.2018
Dietary Aide
Colonial Manor Nursing Home
04.2016 - 02.2018
Certificate - Medical Assisting
Harrisburg Area Community College
GED -
York County School of Technology