Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Autumn Lowe

Conroe

Summary

Dynamic professional with extensive experience at GEO JOE CORLEY, excelling in food safety and quality control. Proven ability to enhance customer satisfaction through effective conflict resolution and team leadership. Skilled in crisis management and maintaining compliance with health regulations, ensuring a safe and efficient environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cook Supervisor

GEO JOE CORLEY
Conroe
09.2023 - Current
  • Reviewed daily production sheets to ensure accuracy of product specifications as well as portion control procedures were followed by staff members.
  • Performed regular inspections of kitchen equipment to ensure it is properly maintained.
  • Resolved customer complaints regarding food quality or service promptly and professionally.
  • Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
  • Monitored food quality control and safety standards to ensure compliance with health regulations.
  • Implemented systems designed to improve efficiency within the kitchen environment.
  • Solved customer complaints quickly and efficiently when necessary.
  • Conducted frequent line checks to keep food at proper temperatures in holding zones.
  • Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
  • Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
  • Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
  • Monitored food products, driving quality, freshness and integrity.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cleaned and sanitized kitchen equipment, utensils and workstations.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Detention Officer

GEO JOE CORLEY
Conroe
07.2018 - Current
  • Enforced disciplinary action when appropriate according to established guidelines.
  • Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Conducted regular safety inspections of all equipment used by staff members or inmates.
  • Escorted inmates from one area of the detention center to another safely and securely.
  • Attended court hearings related to inmates under supervision when requested by supervisors.
  • Provided support and assistance to fellow officers during emergency situations.
  • Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
  • Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
  • Responded quickly and effectively to any medical emergencies that arose within the facility.
  • Supervised inmates during recreational activities, providing guidance when needed.
  • Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
  • Maintained records of incident reports and daily logs to document inmate activity.
  • Served meals in a timely manner while enforcing mealtime regulations for inmates.
  • Instructed inmates in various educational programs developed for rehabilitation purposes.
  • Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
  • Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
  • Participated in training sessions designed to improve job performance or learn new techniques.
  • Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
  • Investigated disturbances within the facility and reported findings to supervisors.
  • Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
  • Managed intake and release processes, including documentation, fingerprinting, and photographing.
  • Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
  • Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
  • Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
  • Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
  • Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
  • Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
  • Facilitated communication between detainees and legal representatives, ensuring adherence to legal protocols.
  • Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Escorted detainees to court hearings, medical appointments, and other off-site locations securely.
  • Provided testimony in court regarding detainee conduct, security incidents, or investigative findings.
  • Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
  • Participated in emergency response drills and real situations, acting swiftly to ensure safety.
  • Fingerprinted and photographed incoming and released inmates.
  • Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
  • Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
  • Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
  • Transported and escorted inmates to hospitals, court, and other institutions.
  • Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
  • Responded to detainee requests and grievances in a timely and fair manner.
  • Performed searches of people, vehicles, mail items and dormitories.
  • Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
  • Coordinated with medical staff to ensure detainees received necessary healthcare services.
  • Used appropriate means to discipline prisoners.
  • Instructed inmates in work assignments and explained tasks.
  • Transported inmates to court, doctor appointments and work sites.
  • Issued clothing, tools and other authorized items to inmates.
  • Conducted investigations of crimes committed within prison.
  • Performed head counts, checking cells for missing inmates.
  • Conducted fire, safety and sanitation inspections.

Case Manager

GEO JOE CORLEY
Conroe
07.2018 - Current
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Participated in professional development activities related to case management best practices.
  • Monitored client progress through regular follow-up contacts.
  • Represented organizations in relations with governmental and media institutions.

CUSTOMER SERVICE

GEO JOE CORLEY
Conroe
07.2018 - Current
  • Maintained high levels of customer service satisfaction.
  • Managed customer service issues during night shifts.
  • Monitored customer service standards across the organization.
  • Provided customer service and resolved customer complaints.
  • Answered incoming calls and provided customer service.
  • Attended to customer service issues.
  • Implemented strategies to improve customer service initiatives.
  • Developed customer service policies, procedures and standards.
  • Provided customer service assistance as needed.
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Provided customer service in a timely manner.
  • Provided friendly and courteous customer service.
  • Upheld customer service standards throughout each shift.

Education

Associate of Arts -

Lonestar College System
Kingwood
05-2021

High School Diploma -

Summer Creek Highschool
Houston
05-2016

Skills

  • Food safety
  • Quality control
  • Inventory management
  • Customer service
  • Equipment maintenance
  • Conflict resolution
  • Time management
  • Heavy lifting
  • Inmate supervision
  • Incident reporting
  • Emergency response
  • Data entry
  • Effective communication
  • Record keeping
  • Problem solving
  • Medical emergencies
  • Security and sanitation checks
  • Crisis management
  • Surveillance
  • Observation
  • Case management skills
  • Case management activities
  • Case management and documentation
  • Team leadership
  • Document control
  • Live chat support
  • Call management
  • [Software] CRM system proficiency
  • Multitasking and organization

Certification

  • CPR Certification

Accomplishments

  • 5 years of service

Affiliations

  • Photography
  • Reading
  • Exercise
  • Parenting
  • Swimming

Timeline

Cook Supervisor

GEO JOE CORLEY
09.2023 - Current

Detention Officer

GEO JOE CORLEY
07.2018 - Current

Case Manager

GEO JOE CORLEY
07.2018 - Current

CUSTOMER SERVICE

GEO JOE CORLEY
07.2018 - Current

Associate of Arts -

Lonestar College System

High School Diploma -

Summer Creek Highschool

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Autumn Lowe