Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Autumn Maxwell

Summary

Experienced professional with a proven track record in customer service and support, adept at building strong relationships and ensuring customer satisfaction. Skilled in resolving conflicts, communicating effectively, and providing tailored solutions to meet diverse needs. A collaborative team player, highly adaptable to changing demands, and committed to achieving results through efficient and empathetic service. Known for reliability, a proactive approach to addressing challenges, and consistently meeting both customer and organizational goals. Eager to leverage these strengths to contribute to team success and drive organizational growth.

Overview

15
15
years of professional experience

Work History

Office Manager

Cody Dental Group
05.2022 - 02.2024
  • Managed daily office operations, ensuring smooth communication between team members and patients.
  • Answered customer inquiries via phone, email, and chat, providing accurate information and addressing concerns related to billing, insurance, and services.
  • Established team priorities, maintained schedules and monitored performance.
  • Handled complex billing inquiries, processed payments, and managed patient accounts, ensuring accuracy and timeliness.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated schedules for multiple providers and ensured that patient appointments were scheduled efficiently.
  • Collaborated with team members, insurance companies and patients to resolve issues and ensure proper documentation for optimal claim payments.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Director of Front Office

Michael Dougherty Dentistry
10.2012 - 05.2022
  • Greeted patients and addressed their needs in person and via phone, providing excellent customer service.
  • Managed patient records, physical and digital, ensuring all information was accurate and up-to-date and filed as needed.
  • Managed patient accounts and resolved issues related to insurance, billing, and payments.
  • Coordinated office operations, including scheduling, staff management, and overseeing front office processes.
  • Provided support to patients with treatment plans, payment options, and insurance-related inquiries.
  • Participated in strategic planning sessions to align goals with overall office objectives.
  • HR duties that included management of the pay clock, time sheets, time off for employees, IT escalations and ordered and managed all office supplies.
  • Played an instrumental role in driving repeat business through outstanding customer service delivery.
  • Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve the office and patient experience.
  • Prepared and deposited the daily bank deposit, ensuring that it and the accounts were balanced.
  • Mailed or emailed all monthly statements including collections letters, and certified mail.
  • Maintained compliance with all healthcare regulations, including HIPAA.

Front Desk and Medical Records Clerk

Ponderosa Family Physicians
04.2009 - 10.2012
  • Greeted patients, processed co-payments, and ensured accurate demographic and insurance information was entered into the system.
  • Handled the tasks of organizing and maintaining medical forms and office stationery required for front desk needs and worked on the medical records team.
  • Managed front desk duties, including answering phones and responding to patient inquiries and assisted with medical records and provided support to patients during visits.
  • Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
  • Handled sensitive information with professionalism, maintaining strict compliance with HIPAA regulations.

Education

Business Marketing

Fort Hays State University
Hays, KS
01.2008

Diploma - undefined

Pawnee Heights High School
Rozel, KS
01.2006

Skills

  • Excellent communication and interpersonal skills; able to interact with customers and colleagues effectively
  • Proficient in handling inquiries, resolving issues, and providing solutions in a professional and courteous manner
  • Strong organizational skills with attention to detail; able to manage multiple tasks efficiently in fast-paced environments or independently
  • Ability to manage accounts, process payments, and handle billing inquiries accurately
  • Quick to learn new software and technologies; proficient in Microsoft Office, Google Workspace, and other customer service platforms
  • Leadership experience in managing teams, coordinating schedules, and ensuring operational efficiency
  • Skilled in data entry, active listening and critical thinking

Hobbies and Interests

I come from Kansas, where I was born and raised before relocating to Colorado in 2008. In 2018, my husband and I purchased a home in Castle Rock, and we are extremely pleased with our choice to reside here. We have two beloved Great Danes and anticipate continuing our connections in this area. My husband and I greatly enjoy vacationing and as a certified SCUBA diver, I eagerly await my next dive adventure.

Timeline

Office Manager

Cody Dental Group
05.2022 - 02.2024

Director of Front Office

Michael Dougherty Dentistry
10.2012 - 05.2022

Front Desk and Medical Records Clerk

Ponderosa Family Physicians
04.2009 - 10.2012

Diploma - undefined

Pawnee Heights High School

Business Marketing

Fort Hays State University

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Autumn Maxwell