AUTUMN MCDOUGALD
Warren,AR
Summary
Dynamic customer service professional with extensive experience at excelling in conflict resolution and data entry. Proven track record in enhancing customer satisfaction and operational efficiency. Adept at account analysis and managing client records, demonstrating strong leadership and analytical skills to drive performance and achieve business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Online Data Entry Clerk
Mid-South Adjustment
Remote
04.2023 - Current
- Answer incoming calls, chats, and emails from clients regarding account status, payment arrangements, and general billing inquiries. Provide clear, courteous, and professional support to resolve concerns promptly.
- Maintained a high level of professionalism when dealing with difficult, frustrated customers.
- Analyzed and processed current data records to provide detailed reports.
- Maintained data entry requirements by following data program techniques and procedures.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Maintain accurate records of all collection activities, ensuring thorough documentation in compliance with company policies, industry standards, and legal requirements.
- Collaborate with internal departments to escalate complex issues and support continuous improvement in collection processes.
Store Manager
Bella Grace Boutique
Warren, AR
12.2019 - 04.2023
- Oversaw daily store operations, including inventory management, visual merchandising, and staff scheduling, to ensure a smooth and engaging customer experience.
- Trained, supervised, and motivated team members to meet sales goals, deliver exceptional service, and maintain high operational standards.
- Managed product ordering, vendor relationships, and stock replenishment to align with seasonal trends and customer preferences.
- Analyzed sales data and customer feedback to drive strategic decisions, improve store performance, and increase profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared and input reports, invoices, sales figures, expenses, and profits.
Assistant Manager
Claire's
Carlsbad, NM
10.2018 - 09.2019
- Supported the Store Manager in overseeing daily operations, including opening and closing procedures, staff supervision, and sales floor management.
- Trained and coached team members on customer service standards, visual merchandising, and product knowledge to enhance performance and customer satisfaction.
- Assisted with inventory control, stock replenishment, and promotional setups to ensure store readiness and compliance with brand guidelines.
- Handled customer concerns and transactions, ensuring a positive shopping experience, while helping the store meet sales and operational goals.
- Analyzed business performance data and forecasted business results for upper management.
Sales Associate
Claire's
Carlsbad, NM
10.2018 - 09.2019
- Assisted customers with product selection, styling advice, and purchase decisions to enhance their shopping experience, and drive sales.
- Maintained store cleanliness and organization, restocked merchandise, and ensured displays met company visual standards.
- Operated the cash register, processed transactions accurately, and handled returns and exchanges in accordance with store policies.
- Promoted sales events and loyalty programs while providing friendly, knowledgeable service to meet daily performance goals.
- Maintained records related to sales for store management.
Education
High School Diploma -
Warren High School
Warren, AR01-2017
Skills
- Customer service
- Data entry
- Account management
- Conflict resolution
- Leadership
- Team supervision
- Scheduling
- Inventory control
- Sales performance tracking
- Training
- Coaching
- Customer engagement
- Administrative support
- High-volume calls
- Client records management
- Transaction processing
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Salesforce
- Troubleshooting software
- Communication
- Adaptability
- Analytical skills
- Collaboration
- Prioritization
- Recordkeeping strengths
Certification
- Certified Data Entry Specialist (CDES)
References
References available upon request.
Timeline
Customer Service Representative/Online Data Entry Clerk
Mid-South Adjustment
04.2023 - Current
Store Manager
Bella Grace Boutique
12.2019 - 04.2023
Assistant Manager
Claire's
10.2018 - 09.2019
Sales Associate
Claire's
10.2018 - 09.2019
High School Diploma -
Warren High School
Similar Profiles
Karlee HenningKarlee Henning
Manager of Operations at Mid-South Adjustment Company, Inc.Manager of Operations at Mid-South Adjustment Company, Inc.
JAELYN STOVALLJAELYN STOVALL
Youth Program Group Leader – Before & After School at YMCA of Memphis and Mid- SouthYouth Program Group Leader – Before & After School at YMCA of Memphis and Mid- South
Gwen PurvisGwen Purvis
Physical Therapist Assistant at Mid-South Rehab ServicesPhysical Therapist Assistant at Mid-South Rehab Services
Gwendolyn WilliamsGwendolyn Williams
Safety Assistant at Rockford / Primoris Services CorporationSafety Assistant at Rockford / Primoris Services Corporation
TyQwanda SmithTyQwanda Smith
Ward Clerk at Bradley County Medical CenterWard Clerk at Bradley County Medical Center