Autumn McMullen
Arvada,CO
Summary
Skilled Healthcare Administrator and Clinical Supervisor with over 7 years of experience providing radiographic imaging support and clinical supervision in a variety of medical environments. Extensive experience in all aspects of medical department operations including direct patient care, PACS Administration for Radiology and Cardiology Software, and team leadership. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization.
Overview
9
9
years of professional experience
Work History
PACS Administrator Application Services
Intermountain Healthcare
04.2022 - Current
- Increased radiology department productivity through proactive maintenance of PACS hardware and software components.
- Repaired and troubleshot radiologic equipment.
- Optimized image accessibility through effective DICOM routing configuration for efficient sharing between departments and facilities.
- Managed vendor relationships to ensure timely resolution of technical issues impacting system functionality or performance.
- Enhanced overall system performance by monitoring and troubleshooting issues with PACS applications, servers, and networks.
- Promoted a culture of continuous improvement within the radiology department by regularly evaluating and recommending enhancements to current PACS processes and protocols.
- Knowledgeable in all radiology and cardiology applications
- Ensured seamless integration of new medical imaging technologies into the existing PACS infrastructure to support clinical needs.
Radiology Clinical Supervisor
Panorama Orthopedics and Spine Center
05.2020 - 04.2022
- Overseeing a team of 20, creating team schedules, approving PTO requests, and maintaining the flow for the clinic
- Acting as the PACS administrator to resolve patient issues and physician issues and ensuring end-user satisfaction
- Working on multiple projects with the Director of Project Management and the Director of Information Technology
- Decreasing the number of dropped calls with changing the organization's phone tree to employ a simpler navigation
- Recruiting, screening, hiring, onboarding, and training new patient access representatives for the imaging department
- Collaborating with appropriate staff members to resolve service issues and ensure a high degree of customer satisfaction.
X-Ray Coordinator
Panorama
01.2018 - 12.2020
- Imported outside imaging including MRIs, CT scans, and ultra sounds into the PACS system for physician review
- Exported X-ray imaging to outside facilities through Carestream, Powershare, Epic, and Ambra PACS systems
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient data and medical records
- Assisted physicians' total joint reps template for surgeries through Medstrat system and acted as PACS administrator
- Coordinated X-ray imaging in support of 6 outpatient specialty clinics, emergency department, and walk-in patients
- Performed routine maintenance, diagnosing malfunctions, and making minor repairs on radiologic equipment
- Arranged for repairs as needed as well as practicing radiation protection techniques to minimize radiation exposure
Clinical Liaison to Neurosurgeon
Panorama
01.2017 - 12.2018
- Scheduled up to 15 spine surgeries per week and created the physicians surgery schedule at associated hospitals
- Triaged phone calls in order of importance/urgency for post-op clinic care and explained pre-op/post-op directions
- Provided in-services to staff in patient care settings, coordinated conferences, and made educational presentations
- Acted as a scribe for neurosurgeons and served as a resource to the medical community, patients, and families
Medical Assistant
Panorama
01.2016 - 12.2017
- Delivered exceptional and individualized patient care by rooming up to 50 patients per day and performed charting
- Oversaw and maintained all clinical supply inventory as well as ordered and stock medical and office supplies
- With minor out-patient procedures by applying bandages and ensuring that affected areas were properly treated
- Assisted the physician by setting up treatment rooms, equipment, and tools to perform procedures and examinations
Registered Medical Assistant
Iron Horse Pediatrics
05.2016 - 08.2016
Customer Service Representative
StarTek
11.2014 - 03.2016
Education
Master of Science in Healthcare Administration -
University of Phoenix
Denver, CO01.2022
Bachelor of Science in Health Care Management -
University of Phoenix
Denver, CO01.2021
Associate of Science in Personal Training -
IntelliTec College
Colorado Springs01.2012
Skills
- Radiology Department Operations
- Radiographic Imaging & Clinical Supervision
- Standards, Protocols & Procedures
- Regulatory & HIPAA Compliance
- Team Leadership & Training
- Cross-Departmental Coordination
- Medical Scheduling & Office Management
- Medical Imaging & Record Keeping
- Proactive & Responsive Customer Service
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
- System Troubleshooting
- HL7 Standards
- DICOM Protocol
- Software configuration
Training Licenses Certifications
- Binary Code, Customer Support, Linux, Troubleshooting - 2021
- Registered Medical Assistant - Pima Medical Institute, Aurora, CO - 2016
- CPR Certification
- Technical Support Fundamentals Google Coursera Certifications
Timeline
PACS Administrator Application Services
Intermountain Healthcare
04.2022 - Current
Radiology Clinical Supervisor
Panorama Orthopedics and Spine Center
05.2020 - 04.2022
X-Ray Coordinator
Panorama
01.2018 - 12.2020
Clinical Liaison to Neurosurgeon
Panorama
01.2017 - 12.2018
Registered Medical Assistant
Iron Horse Pediatrics
05.2016 - 08.2016
Medical Assistant
Panorama
01.2016 - 12.2017
Customer Service Representative
StarTek
11.2014 - 03.2016
Master of Science in Healthcare Administration -
University of Phoenix
Bachelor of Science in Health Care Management -
University of Phoenix
Associate of Science in Personal Training -
IntelliTec College