Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Autumn Meadows

Cocoa

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

Therapist Assistant

East Coast
01.2020 - Current
  • Contributed to a positive clinic atmosphere by consistently demonstrating professionalism, compassion, and a commitment to excellence in patient care.
  • Increased patient satisfaction with therapy services by establishing rapport and maintaining open communication with patients and their families.
  • Promoted a supportive environment for both staff and patients by actively participating in team meetings and sharing insights gained from ongoing professional development opportunities.
  • Enhanced staff productivity by assisting with equipment setup, cleaning, and maintenance tasks as needed within the facility.

Customer Service Lead

CC
08.2021 - 06.2025
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Sales Associate

CC
08.2020 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

GED -

ClearlakE
Cocoa, FL

Skills

  • Behavioral support
  • Professional ethics
  • Conflict resolution
  • Relationship building
  • Problem resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge

Accomplishments

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Lead

CC
08.2021 - 06.2025

Sales Associate

CC
08.2020 - 12.2024

Therapist Assistant

East Coast
01.2020 - Current

GED -

ClearlakE