Autumn Meneses
Statesville,USA
Summary
Legal Administrative professional with over three years of experience in customer service, training and team leadership. Demonstrates innovative problem-solving skills, multitasking, and leadership skills. Experienced at enhancing team efficiency. Committed to improving training methods and leadership to deliver exceptional customer experiences and drive team and overall organizational success.
Overview
5
5
years of professional experience
Work History
Legal Administrative Professional
Five Lakes Law Group/ Huron Law Group
Remote, USA
03.2025 - Current
- Provided exceptional customer support, fostering strong relationships and ensuring client satisfaction through effective communication.
- Resolved customer inquiries efficiently, leading to noticeable gains in first-call resolution rates and enhanced service reputation.
- Collaborated with team members to streamline complaint resolution processes, improving response times and overall customer experience.
- Assisted in improving training methods and ensuring new team members were able to complete tasks efficiently.
- Communicated with Attorneys, Paralegals, and coordinators to assist in client case information.
Equine Caretaker
West Wind Stables
Statesville
03.2023 - 11.2024
- Ensure precise feeding and hydration for optimal horse health and performance.
- Communicate effectively with clients to address horse needs and concerns.
- Lead horses safely between stables and fields, ensuring control and safety.
- Maintain clean stables and yards, promoting a healthy environment.
- Groom horses to enhance coat health and monitor for health issues.
Shift Leader/ Customer Service
Chick Fil A
Charlotte
08.2021 - 12.2022
- Provide excellent customer service to enhance client satisfaction.
- Trained new staff, enhancing team productivity and morale; resolved customer issues, boosting loyalty.
- Communicated with customers to ensure satisfaction; monitored safety protocols for compliance.
- Identified team weaknesses, implemented solutions, improving performance and efficiency.
Education
High School Diploma -
Lugoff-Elgin High School
Lugoff, SC01.2018
Skills
Customer Service
Team Supervision
Multitasking
Windows
Mac/OS
Legal Knowledge
Leadership
Training
Problem Solving
Customer Engagement
Litigation support
Dispute resolution
LANGUAGES
English
Native or Bilingual
ADDITIONAL INFORMATION
- Volunteered for Church Nursery.
- Assisted at Christian children's summer camp.
- Contributed to Shining Hope Farms, a non-profit organization helping children with disabilities through horseback riding physical therapy.
Timeline
Legal Administrative Professional
Five Lakes Law Group/ Huron Law Group
03.2025 - Current
Equine Caretaker
West Wind Stables
03.2023 - 11.2024
Shift Leader/ Customer Service
Chick Fil A
08.2021 - 12.2022
High School Diploma -
Lugoff-Elgin High School