Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Autumn Middleton

Pennington Gap

Summary

Dynamic Utility Billing Clerk with proven success at the Town of Jonesville, enhancing billing efficiency through innovative software solutions. Skilled in customer communication and data entry, I resolved disputes effectively, improving customer satisfaction and retention. My attention to detail and teamwork orientation contributed to streamlined operations and accurate financial reporting.

Professional with experience in utility billing and account management. Adept at managing billing processes, resolving discrepancies, and ensuring accurate financial records. Strong focus on team collaboration and consistently achieving results. Reliable, flexible, and skilled in customer service, data entry, and software applications relevant to utility billing.

Overview

18
18
years of professional experience

Work History

Utility Billing Clerk/Treasurer

Town of Jonesville
10.2022 - Current
  • Increased efficiency in utility billing processes by implementing new software and data entry methods.
  • Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
  • Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
  • Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
  • Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
  • Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
  • Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
  • Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
  • Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
  • Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.
  • Supported management in preparing financial reports related to utility billing activities for decision-making purposes.
  • Contributed to the development of new policies and procedures to enhance overall utility billing operations.
  • Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
  • Generated detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement.
  • Streamlined bill payment processing for faster customer service and reduced late payments.
  • Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
  • Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
  • Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Verified accuracy of billing data and corrected discrepancies.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Maintained detailed records of customer payments and billing adjustments.
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Generated daily, weekly and monthly reports for billing department.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.
  • Maintained accurate records of customer payments.
  • Generated monthly billing and posting reports for management review.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Processed vendor and supplier payments on weekly basis.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Created improved filing system to maintain secure client data.

Plant Stager/Clerical Assistant

England Furniture
01.2020 - 01.2022
  • Enhanced property appeal by strategically arranging furniture and accessories in a visually pleasing manner.
  • Showcased properties'' best features by creating inviting spaces that appealed to potential buyers'' emotions.
  • Developed customized proposals based on clients'' specific needs and budgets while maintaining profitability.
  • Streamlined project timelines by efficiently coordinating schedules with moving companies, cleaning services, and other professionals involved.

Special Education Teacher

Lee County School District
07.2007 - 04.2016
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
  • Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
  • Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
  • Taught students across multiple classifications and degrees of special needs.
  • Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
  • Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Instructed students with physical and cognitive disabilities.
  • Led activities that developed students' physical, emotional, and social growth.

Education

Bachelor of Arts - Special Education

University of Virginia @ Wise
Wise, VA
05-2009

Bachelor of Arts - Interdisciplinary Studies

Emory And Henry College
Emory, VA
05-2007

Skills

  • Teamwork orientation
  • Payment processing
  • Invoice generation
  • Software navigation
  • Reading comprehension
  • Cash handling experience
  • Utility billing knowledge
  • Customer service
  • Customer communication
  • Data entry
  • Payment transactions
  • Data inputting
  • Invoice processing
  • Billing statement review
  • Accounts receivable management
  • Accuracy and precision
  • Collections processing
  • Purchasing
  • Financial reporting
  • Bookkeeping
  • Billing software
  • Account management
  • Database updates
  • Spreadsheet management
  • Database management
  • Billing statement management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Microsoft office
  • Documentation skills
  • Work Planning and Prioritization
  • Record keeping
  • Time management abilities
  • Continuous improvement

Affiliations

  • Alpha Beta Chi

Timeline

Utility Billing Clerk/Treasurer

Town of Jonesville
10.2022 - Current

Plant Stager/Clerical Assistant

England Furniture
01.2020 - 01.2022

Special Education Teacher

Lee County School District
07.2007 - 04.2016

Bachelor of Arts - Special Education

University of Virginia @ Wise

Bachelor of Arts - Interdisciplinary Studies

Emory And Henry College

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