Autumn Miller
Kansas City,MO
Summary
Assistant Team Leader : Francesca's
July 2020- June 2021
Sales and Promotional Performance:
- Day, Week, Month, Quarterly goals
- Consistently known for exceeding expectations and leading my district in sales per metrics of %LY Comparison, Average Transaction, Conversion, Unit Per Transaction
Product Staging: Visual Creation:
- Taking initiative from the corporate Point-of-View and using my inventory to showcase that to customers
- Exploring different color schemes, materials, outfit themes and styles to individualize every shopper’s experience
- Draw Focus to New Product Lines / Highest Value Products
Assistant Manager : Maurice's
May 2019-December 2019
- ∙ Crisis Management- ease tension of confused or unsatisfied customers
- ∙ Employee customer service training and coaching to drive sales
- ∙ Quarterly, Monthly, Weekly, Hourly sales tracking reports
- ∙ Visual and Planogram restocking/ repositioning
Overview
3
3
years of professional experience
Work History
Tri-Brand Airport Assistant Manager
Enterprise Mobility
06.2021 - Current
Account Management
- Improved communication process to minimize maintenance times and increase vehicle repair turnover
- Streamlined communication to accelerate deliveries, drops, pickups and schedule customer billing more efficiently.
- Established timelier receivables and decrease long-term, unpaid debt
Peer Mentoring & Coaching
- Proper Return Policies
- Customer Satisfaction Approach Strategies
- Fleet Planning
- Security and Risk Management
- Quality Control
Administrative Customer Support
- Corporate/ Business Rental Contract Renewals
- Accounting Software Management for Invoicing & Billing
- Renter Communication via Text Channel, Phone Calls and Email
- Underwriting Verification on Contracts
- Contract Extensions / Payment Method Updates
- Networking : 40+ local branches in Kansas City Metro
Sales Core Focus
- Maximize Profit by Selling Additional Protections
- Cater Sales and Inventory to Customer Demographics & Needs
- Target Additional Revenue Opportunities from Insurance Companies and Corporate Accounts
- Customer Education in Decision Making
- Strategize with Daily /Weekly /Monthly Sales KPIs to Identify Opportunities and Shortfalls
- Structure Employee Incentives to Additional Revenue Generated
Education
Bachelor of Science - Bachelor of Science: Business Administration
Missouri Southern State University
Joplin, MOREFERENCES
Skills
- Customer Relations
- Staff Training and Development
- Retail Operations
- Operations Management
- Customer Relationship Management (CRM)
- Compliance & Ethics
- Sales Reporting
- Employee Performance Evaluation
- Cost Control
Timeline
Tri-Brand Airport Assistant Manager
Enterprise Mobility
06.2021 - Current
Bachelor of Science - Bachelor of Science: Business Administration
Missouri Southern State University
REFERENCES