Autumn Mitchell
Dallas
Summary
Experienced and dedicated professional with a diverse skill set encompassing office management, serving and exceptional customer service. Proven track record in efficiently managing administrative tasks, fostering strong client relationships, and optimizing operational processes. Possess a keen eye for detail, strong organizational abilities, and a passion for delivering top-notch experiences. Seeking a dynamic role that leverages my unique blend of hospitality and administrative expertise to contribute to a thriving team and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Office Manager's Assistant
Nabors Roofing Company
08.2024 - Current
- Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
- Conducted comprehensive research on industry trends which contributed valuable insights used to guide company strategies.
- Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in preparing financial reports, maintaining accurate records of expenses and budget allocations.
Server
Norma's Cafe
10.2021 - Current
- Deliver exceptional customer service by taking orders, serving food, and addressing customer needs promptly.
- Collaborate with the kitchen and support staff to ensure accurate and a smooth dining experience.
- Handle cash and credit transactions accurately, maintaining financial integrity and adhering to company procedures.
- Create a welcoming atmosphere for diners by engaging in friendly communication and accommodating special requests.
- Manage time and prioritize tasks during busy periods, optimizing table turnover and minimizing customer wait times.
- Maintain a clean and organized work area, contributing to a safe and pleasant environment for both customers and staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Office Manager
L&L HVAC Services Inc.
01.2014 - 01.2022
- Managed all aspects of office operations, including invoicing, effectively ensuring accurate and timely billing for services rendered.
- Handled accounts payable and accounts receivable functions, maintaining balanced financial records and supporting healthy cash flow.
- Exhibited strong phone skills while engaging with clients and vendors, addressing inquiries, resolving issues, and maintaining positive relationships.
- Led payroll processing, ensuring accurate and timely compensation for employees, while adhering to relevant tax and labor regulations.
- Efficiently organized and dispatched service calls, optimizing technician schedules and response times to enhance customer satisfaction.
- Applied multitasking abilities to oversee various administrative tasks, such as filing systems, document management, and office supply inventory.
- Assisted in basic accounting tasks, including reconciliations and financial reporting, contributing to informed decision-making by the management team.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associates degree - Arts
Trinity Valley Community College
12.2022
Graduated - undefined
John Horn High School
12.2009
Skills
- Microsoft tools
- Quick books
- Customer Care
- Efficient Multitasking
- Organized Operations
- Communications
- Time Management
- Client Relations
- Problem solving
- Office management
- Payroll processing
Timeline
Office Manager's Assistant
Nabors Roofing Company
08.2024 - Current
Server
Norma's Cafe
10.2021 - Current
Office Manager
L&L HVAC Services Inc.
01.2014 - 01.2022
Graduated - undefined
John Horn High School
Associates degree - Arts
Trinity Valley Community College
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