Autumn Morrell
Ocala
Summary
Responsible and detail-oriented professional with a strong work ethic. Experienced in managing late-night operations, providing exceptional customer service, and ensuring accurate financial transactions and record-keeping. Known for reliability, punctuality, and maintaining a high level of organization in fast-paced environments. Committed to delivering a positive experience for clients while ensuring the smooth and efficient closure of daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Manager
Torqued Welding
09.2023 - Current
- Acted as the primary point of contact for all clients, ensuring clear communication and fostering strong, long-term business relationships.
- Led the scheduling and coordination of welding projects, optimizing workflows to meet production deadlines while maintaining high-quality standards.
- Managed day-to-day operations, overseeing all aspects of production, including staffing, resource allocation, and quality control, to ensure operational efficiency.
- Collaborated with clients to assess project needs, provide technical guidance, and ensure customer satisfaction throughout the production process.
- Implemented process improvements and resolved issues quickly to streamline production workflows, reduce downtime, and enhance overall productivity.
Assistant Accountant
KPD Consulting
02.2021 - 06.2022
- Oversaw daily bookkeeping tasks, including consolidating client accounts and ensuring all financial records were accurate and up-to-date.
- Identified opportunities for account growth, consistently meeting and exceeding performance goals by providing tailored solutions to clients’ needs.
- Successfully managed and nurtured key client accounts, fostering strong relationships and driving customer satisfaction and retention.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
Customer Service Rep
USAA Bank
01.2019 - 06.2020
- Delivered exceptional customer service to USAA bank members, providing timely and accurate assistance across a variety of banking needs, including account inquiries, transactions, and service requests.
- Guided members through complex banking products and services, offering tailored solutions to meet their financial needs and goals.
- Effectively managed high-volume inquiries, consistently meeting service quality standards and performance metrics.
- Built rapport with members, fostering loyalty and trust through clear communication and proactive support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in order to ensure a positive member experience with every interaction.
Education
Associate of Science - Pre-Nursing Track
College of Central Florida
05-2027
High School Diploma -
Oakridge High
Orlando05.2018
Skills
- Exceptional customer service and interpersonal skills
- Basic computer proficiency (MS Office, POS systems)
- Strong communication skills (phone and in-person)
- Cash handling and financial transaction management
- Ability to multitask and remain organized in a fast-paced environment
- Upbeat and positive attitude with a passion for fitness and health
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Production Manager
Torqued Welding
09.2023 - Current
Assistant Accountant
KPD Consulting
02.2021 - 06.2022
Customer Service Rep
USAA Bank
01.2019 - 06.2020
Associate of Science - Pre-Nursing Track
College of Central Florida
High School Diploma -
Oakridge High
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