Autumn Mouton
Jonesboro
Summary
Knowledgeable shift manager with a proven track record at Jonesboro Human Development Center, showcasing exceptional conflict resolution and staff management skills. Excelled in HIPAA compliance and patient advocacy, significantly enhancing team efficiency and patient care quality. Expert in staff training and mentoring, embodying leadership with a customer service focus. Also, making adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Experienced corrections professional equipped to ensure safe and secure environment for juveniles. Strong skills in conflict resolution, crisis intervention, and behavioral management. Demonstrates consistent reliability and adaptability to meet evolving challenges. Known for exceptional teamwork and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coach Counselor/ Group Living Supervisor
Harrisburg Juvenile Treatment Center
01.2025 - Current
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
- Completed incident reports when disorder or violence occurs.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
- Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Facilitated group therapy sessions focused on anger management, conflict resolution, decision-making skills, and other essential life skills.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised 30 juveniles during mealtime and recreational time.
- Established positive working relationships and maintained boundaries with resident offenders.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Investigated and responded to incidents of inmate misconduct.
- Enforced rules and regulations to maintain order among inmates.
Residential Care Shift Manager
Jonesboro Human Development Center
04.2023 - 11.2024
- Reinforced rules to promote superior employee performance.
- Directed and led employees and team members on effective operations, methods and procedures.
- Disciplined employees when necessary.
- Ensure coverage is met to meet ratio needs.
- Enforced safety standards throughout the facility, including proper knowledge of policies and procedures.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in responding to distress calls due to behavioral issues from residents.
- Ensured compliance with health and safety regulations.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Resolved conflicts between staff members in a professional manner.
- Helped employees accomplish tasks.
- Influenced patients' behavior with interaction, counseling or instruction.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Provided direct behavioral intervention services to adults with autism spectrum disorder and other developmental disabilities.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Community Ambassador
Liberty Park Senior Living
03.2022 - 04.2023
- Recruited, trained, and oversaw new hires.
- Distributed informational pamphlets and legislative contact information.
- Responded promptly to inquiries from members of the public via email or phone calls.
- Trained members to develop skills, analysis and commitment toward mission.
- I gave tours of the facility to potential clients.
- Set up and designed showrooms for the facility.
- Drove residents to and from appointments.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Consulted with the staff on the resolution of issues.
- Measured and reviewed the performance of employees.
- Developed and implemented operational policies and procedures to improve efficiency.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Answered calls to help clients and families with their questions and concerns.
Residential Operations Manager
Jonesboro Human Development Center
07.2019 - 03.2021
- Presented performance and productivity reports to supervisors.
- Identified needs of residents promptly and efficiently.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed team of 10 employees, ensuring high quality standards were met for residents.
- Monitored residents' behavior and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Led individual and group therapy supporting prescribed procedures.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Assisted patients improve social relationships and engagement.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Developed activity plans and instructional materials to assist with treatment.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Completed daily client rounds and tracked client movements.
- Attended review, progress and clinical team meetings.
- Developed individualized treatment plans for each client that included goals and objectives.
- Aided patients in performing activities of daily living.
Education
High School -
Trumann High School
Trumann, AR01.2010
Associate of Applied Science - Traditional Nursing Pathways
Arkansas State University Newport
Jonesboro, AR02-2028
Skills
- Schedule oversight
- Customer service focus
- Staff training and onboarding
- Conflict resolution
- Time management
- HIPAA compliance
- Patient advocacy
- Staff management
- Workflow management
- Training and mentoring
- First Aid and CPR
- Behavioral intervention
- Reporting and documenting
- Restraint techniques
- Youth counseling
- Life skills teaching
- Professional boundaries
- Security procedures
- Self-defense training
- Gang awareness
- Multicultural sensitivity
- Suicide prevention
- De-escalation techniques
- Substance abuse
- Mental health training
- Restraining techniques
- Inmate supervision
- Attention to detail
- Problem-solving abilities
Certification
- First Aid/CPR Certified
- Crisis Prevention Intervention certified
- Certified Nursing Assistant
Timeline
Coach Counselor/ Group Living Supervisor
Harrisburg Juvenile Treatment Center
01.2025 - Current
Residential Care Shift Manager
Jonesboro Human Development Center
04.2023 - 11.2024
Community Ambassador
Liberty Park Senior Living
03.2022 - 04.2023
Residential Operations Manager
Jonesboro Human Development Center
07.2019 - 03.2021
High School -
Trumann High School
Associate of Applied Science - Traditional Nursing Pathways
Arkansas State University Newport
Community Service
Private Care, Caregiver, Trumann, AR, 2014-07, 2019-06, Organized and administered medications on schedules to alleviate symptoms and improve quality of life., Maintained clean and well-organized environment for client happiness and safety., Assisted with client personal care needs to foster independence and well-being., Aided with mobility and independence for disabled individuals and continually monitored safety., Tracked and reported clients' progress based on observations and conversations., Prepared meals and snacks according to prescribed diets., Cared for patients by assisting with personal hygiene tasks and completing basic household chores., Recorded daily notes about client conditions, treatments provided and progress made., Educated patients and families on health care needs, conditions, and options., Accompanied clients to doctors' offices or on other trips outside home., Provided patients and families with emotional support and instruction., Checked patients' pulse, temperature and respiration., Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship., Provided emotional support and companionship to patients., Provided entertainment and companionship through conversation, reading, and board games., Assisted clients with bathing, dressing and incontinence care., Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files., Maintained updated records and safeguarded patient privacy in accordance with HIPAA., Dressed, groomed and fed patients with limited physical abilities to support basic needs.
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