Autumn Nelson
Grosse Ile,MI
Summary
Detail-oriented administrative professional prepared for this role. Proven experience in optimizing office efficiency and managing executive schedules with precision. Known for fostering team collaboration and adapting to evolving priorities. Expertise in time management and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Firehouse Subs
01.2022 - 07.2024
- Supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately
- Responsible for maintaining Firehouse's Commitment to high performance, quality and safety standards and guaranteeing customer satisfaction
- Trained new employees on proper store procedures and customer service techniques
Wireless Sales Representative
Verizon
07.2024 - 09.2024
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
- Greeted customers in a friendly and professional manner
Caregiver
Hampton Manor Assisted Living
09.2024 - 01.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Management Assistant
Firehouse Subs
01.2025 - Current
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Education
High School Diploma -
Lakeshore Virtual Academy
Skills
- Customer Service
- Phone Sales
- Product Information Management
- Microsoft Office
- Sales
- Ability to Multitask
- Communication Skills
- Management of Stress
Certification
CPR certified
Languages
ASL
Elementary
Timeline
Management Assistant
Firehouse Subs
01.2025 - Current
Caregiver
Hampton Manor Assisted Living
09.2024 - 01.2025
Wireless Sales Representative
Verizon
07.2024 - 09.2024
Shift Manager
Firehouse Subs
01.2022 - 07.2024
High School Diploma -
Lakeshore Virtual Academy
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