Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AUTUMN NEWSOME

Cibolo

Summary

Highly motivated and dynamic individual seeking to join and grow within a reputable and established organization and expand my leadership responsibilities while using my strong organizational skills, adaptability, and proficient computer skills to maximize profit revenue and expand the global presence of my employer.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Escrow Assistant

Title Forward
03.2024 - Current
  • Order payoffs, surveys, and HOA packages for all transactions
  • Receipt all new contracts and keep a detailed spreadsheet of all important due dates
  • Work closely with agents, buyers, and sellers to obtain all information needed and ensure all Qualia tasks have been completed
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Consistently updated client information in Qualia, keeping records accurate and up-to-date throughout the transaction process.

Escrow Assistant

Preserve Title Company
04.2021 - 03.2024
  • Fund all cash and lender transactions in a timely manner which includes balancing and assigning all monies to the appropriate persons, verifying and processing wires, generate and disburse checks, updating all parties on funding status, book incoming wires, prepare and ship lender packages
  • Order/Request HOA packages
  • Collect mortgage payoffs
  • Gather survey quotes
  • Request invoices via email or outbound calls
  • Record deeds with the appropriate county
  • Request needed documents and financial information from clients and Real Estate agents
  • Ensure title is clean and all curative items have been cured
  • Schedule closing times and coordinate with Escrow Officer, lenders, and agents
  • Expense via Concur
  • Data entry to ensure all files are accurate and up to date
  • Answer calls or walk-ins and notate files
  • Prepare training materials and train all new hires

Sales Coordinator

J.W. Marriott Hill Country Resort & Spa
01.2018 - 04.2021
  • Draft proposals, contracts, and addendums, for Senior Sales Executives.
  • Contacts various outside properties for group history pertaining to future and existing programs.
  • Track all incoming leads, to then further qualify and assign to the proper Sales Manager.
  • Payroll Administrator for Sales Department; which includes managing timecards for all Directors, Managers, and Admin.
  • Enter and retrieve information contained in CI/TY to update opportunities, quotes, files, accounts, and answer inquiries from guests via email and by phone.
  • Prepare letters, PowerPoint presentations, learning templates and other documents using Word and Excel.
  • Create and maintain computer and paper-based filing and organization systems for records, reports, and documents.
  • Compile, copy, sort, and file records of office activities, and business transactions.
  • Prepares training guidelines and best
    practice procedures amongst Sales Coordinators as well as execute the training of all new hires.

MLR Dispatcher

J.W. Marriott Hill Country Resort & Spa
05.2017 - 12.2018
  • Communications liaison between Housekeepers/Supervisors and all other departments of Resort
  • Schedule room and floor sections for Housekeepers, Housemen, and Supervisors
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms, utilizing Excel, Marriott PMS, and Marriott GXI within specific timeframe deadlines
  • Document and resolve issues with discrepant rooms with the Front Desk Supervisors and Rooms Control

Spa Concierge

J.W. Marriott Hill Country Resort & Spa
05.2015 - 05.2017
  • Schedule Spa appointments and packages either in person or via telephone to Resort and Local guests using Spa-Soft systems
  • Check in guests for appointments and provide general spa orientation to guests upon arrival.
  • Answer questions about treatments and products used in service and in our retail department and promote and sell spa/salon services
  • Create unique personalized gifts for guest celebrating a special occasion
  • Assist in providing service recovery for any dissatisfied guest to ensure high guest satisfactions and to make lasting memories for all guests in a relaxed and tranquil environment
  • Process guest payments for spa/salon services and obtain payment authorization as needed
  • Maintain accurate contracted monies of assigned bank, log and drop all cash payments

Sales and Customer Care Call Center Associate

Marriott International Inc
06.2014 - 05.2015
  • Provide an excellent guest service experience to Gaylord and Marriott customers by assisting them in making room reservations and ensure the highest level of customer satisfaction
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Education

Associates of Arts Degree - Business Administration

San Antonio College & Northwest Vista College
2017

Johnson High School
San Antonio, TX

Skills

  • Qualia
  • Google Workspace
  • Front
  • CI/TY Software
  • PMS
  • Concur
  • Outlook Email
  • Microsoft Office Suite
  • Ramquest
  • Ability to work efficiently in high pressure environments with little to no supervision
  • Excellent written and verbal communication skills
  • Adaptable to change and new processes
  • Highly motivated and goal driven
  • Punctual and professional with a positive attitude and a cheerful demeanor
  • Genuine desire to serve and provide a high level of service and ensure complete client satisfaction

Certification

Public Notary in the state of Texas

Timeline

Escrow Assistant

Title Forward
03.2024 - Current

Escrow Assistant

Preserve Title Company
04.2021 - 03.2024

Sales Coordinator

J.W. Marriott Hill Country Resort & Spa
01.2018 - 04.2021

MLR Dispatcher

J.W. Marriott Hill Country Resort & Spa
05.2017 - 12.2018

Spa Concierge

J.W. Marriott Hill Country Resort & Spa
05.2015 - 05.2017

Sales and Customer Care Call Center Associate

Marriott International Inc
06.2014 - 05.2015

Associates of Arts Degree - Business Administration

San Antonio College & Northwest Vista College

Johnson High School

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