Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Nickell

TX

Summary

Dynamic professional with a proven track record in sales and customer service, notably at Humana Pharmacy. Excelled in building rapport and leveraging CRM proficiency to exceed sales targets and enhance customer satisfaction. Skilled in coaching and mentoring, consistently contributing to team success and business growth. Demonstrates exceptional objection handling and performance tracking abilities, ensuring superior service and results.

Overview

6
6
years of professional experience

Work History

Sales Advisor

Humana Pharmacy
09.2022 - 11.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.

Logistics Coordinator

Specialized Hoisting and Hauling
02.2024 - 07.2024
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Improved order accuracy through meticulous data entry and verification processes.

Customer Service Representative

AT&T
03.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - Nursing

Texas State Technical College
Waco, TX

High School Diploma -

Colorado High School
Colorado City, TX
05-2017

Skills

  • Sales experience
  • Customer service experience
  • Brand awareness
  • Building rapport
  • Sales background
  • Objection handling
  • CRM proficiency
  • Coaching and mentoring
  • Performance tracking

Timeline

Logistics Coordinator

Specialized Hoisting and Hauling
02.2024 - 07.2024

Sales Advisor

Humana Pharmacy
09.2022 - 11.2024

Customer Service Representative

AT&T
03.2019 - 01.2021

Associate of Science - Nursing

Texas State Technical College

High School Diploma -

Colorado High School

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Autumn Nickell