Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Autumn Oaks

Orlando

Summary

Customer service representative experienced in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skillful in communication, problem-solving, and conflict resolution. Reliable, adaptable, and ready to contribute to a positive customer experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix
04.2022 - Current
  • Operate a register while accurately processing payments, returns, and/or exchanges.
  • Accurately balance tills when handing over accountability.
  • Answer and transfer phone calls when needed.
  • Provided exceptional customer support through effective communication and problem resolution techniques.
  • Manage customer inquiries across multiple channels, ensuring timely and accurate responses.
  • Coordinate all front end responsibilities of more than 20 people during busy hours.
  • Process money transfers through Western Union.
  • Balance the cash line of the store at night for the next day.
  • Train new hires on company procedures and/or policies, as well as how to handle customer inquiries.
  • Run multiple campaigns throughout the year for company partnership with local businesses and charities.

Vet Tech

Companion Animal Hospital
04.2021 - 10.2021
  • Dispensed medications accurately and according to veterinarian instructions.
  • Performed laboratory work such as urinalysis, fecal analysis and bloodwork.
  • Maintained detailed records of animal medical histories and treatments provided.
  • Provided comprehensive care for a variety of animals, including physical exams, diagnostics, treatments and vaccinations.
  • Answered and/or contacted patients regarding scheduling appointments, check-ups, and questions or concerns.

Education

Associate in Arts (A.A.) - General

Eastern Florida State College
05.2023

Bachelor of Arts - Political Science

University of Central Florida
Orlando, FL
08-2027

Skills

  • Trained In Point-Of-Sale Systems
  • Adaptable
  • Effective Communication
  • Takes Initiative
  • Time Management
  • Flexible
  • Complaint handling
  • Coordination
  • Payment processing

Certification

Microsoft Spreadsheet

Languages

Spanish
Elementary

Timeline

Customer Service Staff

Publix
04.2022 - Current

Vet Tech

Companion Animal Hospital
04.2021 - 10.2021

Associate in Arts (A.A.) - General

Eastern Florida State College

Bachelor of Arts - Political Science

University of Central Florida

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