Autumn Olson
Euless,TX
Summary
Detail-oriented, strategic, and organized with excellent verbal and written communication skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Diligent and responsible with an excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Dedication to team success, business operations and customer loyalty.
Overview
6
6
years of professional experience
Work History
Counter Intelligence Agent Senior
Bestbuy Retail Store
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Geek Squad Consultation Agent
Bestbuy Retail Store
08.2020 - 06.2023
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Sales Associate
Bestbuy Retail Store
11.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Snack Bar Attendant
Parkview Little League
01.2018 - 11.2019
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Front of House Staff Member
Chick-fil-A
06.2017 - 09.2017
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized POS system to receive and process food and beverage orders.
Education
High School Diploma -
Trinity High School
Euless, TX05.2017
Skills
- Active Listening
- Time Management
- Team Support
- Computer Diagnostics
- Issue Resolution
- De-Escalation Techniques
- Software Troubleshooting
- Reports and Documentation
- Employee Scheduling
- Money Handling
Hobbies
- Creative Art (drawing and painting)
- Outdoor Activities (fishing, camping, mudding, etc...)
- PC Gaming
Timeline
Counter Intelligence Agent Senior
Bestbuy Retail Store
06.2023 - Current
Geek Squad Consultation Agent
Bestbuy Retail Store
08.2020 - 06.2023
Sales Associate
Bestbuy Retail Store
11.2019 - 08.2020
Snack Bar Attendant
Parkview Little League
01.2018 - 11.2019
Front of House Staff Member
Chick-fil-A
06.2017 - 09.2017
High School Diploma -
Trinity High School