Autumn Pafford
Santo,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
4
4
years of professional experience
Work History
Administration Assistant
WTS Group, LLC
09.2021 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshooting to enhance office productivity.
- Assisted development and implementation of new administrative procedures.
- Created and maintained employee files.
- Assisted potential new hires along the hiring process through Tenstreet, made calls to new hires regarding applications, requested required documentation from new hires, and ordered drug screens.
- Made phone calls to current drivers regarding DOT compliance to request updated truck and driver paperwork, e.g., medical cards, truck/trailer inspections, registration, etc.
- Updated spreadsheets to reflect current expiration dates on truck/driver paperwork to maintain DOT compliance.
- Received maintenance and mileage records for filing for each individual truck.
Hostess
Chili's Bar And Grill
02.2019 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Completed daily side work and opening and closing duties without fail. I received an award for completing my closing duties in a timely manner every shift, without having to be instructed to do so.
- Provided patrons with estimated waiting times during peak service hours.
Education
Associate of Applied Science - Business
Weatherford College
Weatherford, TX05.2025
Skills
- Multi-Line Phone Systems
- Employee Communications
- Multitasking and Time Management
- Document Retrieval
- Spreadsheet Tracking
- Confidential Document Control
- Scheduling
- Microsoft Office
- Google Sheets
- Guest Relations
- Reservation Coordination
- Table Setting Arrangements
- Cleaning and Sanitation
- High-Volume Dining
- Guest Accommodations
- Safe Work Practices
- Organizing and Categorizing Data
Volunteer Work
I volunteered for three months at my local hospital, Palo Pinto General Hospital. There, I helped out everyday in the OB/GYN department. My duties included transporting infants to patients rooms, creating unofficial birth certificates for new babies, helping new parents to their vehicles, refreshing bedding, supplying rooms with products for mothers after birth, and viewing a birth.
Timeline
Administration Assistant
WTS Group, LLC
09.2021 - Current
Hostess
Chili's Bar And Grill
02.2019 - 09.2019
Associate of Applied Science - Business
Weatherford College
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