Autumn Pankowski
Midvale,UT
Summary
Sales coordinator with 6+ years delivering streamlined operations across hospitality and home services, improving scheduling efficiency, lead support, and cross-team coordination. Skilled in process improvement, time management, and conflict resolution, with a track record of reducing reschedules, enhancing guest satisfaction, and accelerating same-day completions. Focused on applying quality assurance and structured communication to elevate service outcomes while growing into broader operations leadership.
Overview
5
5
years of professional experience
Work History
Dispatch / Sales Coordinator (Backup)
SameDay Heating and Air
04.2025 - Current
- Optimize daily job scheduling by prioritizing proximity and technician skill alignment to reduce drive time and increase same-day job completions.
- Coordinate with customer service and parts teams to align job ETAs with inventory availability, minimizing reschedules and customer delays.
- Communicate clearly with homeowners regarding preparation requirements and service windows, setting expectations and improving post-install satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Coordinator
The Grand America Hotel
05.2022 - 04.2025
- Oversaw the creation and distribution of sales materials, including proposals, presentations, and contracts.
- Supported sales team in lead generation and prospecting by researching potential clients and industry trends.
- Acted as a liaison between sales team, management, and other departments to facilitate collaboration and streamline processes.
Front Desk Agent
Little America Hotel
08.2021 - 05.2022
- Managed a high volume of phone calls, emails, and in-person inquiries promptly and efficiently.
- Processed payments, made reservations, and provided detailed information on hotel amenities and local attractions.
- Collaborated with other hotel staff to address guest concerns and ensure a positive overall experience.
Deli Supervisor
Macey's Grocery
08.2020 - 08.2021
- Managed a team of deli employees, providing training, guidance, and support to ensure excellent customer service and operational efficiency.
- Oversaw inventory control, ordering, and stocking of deli items to maintain adequate supply levels and minimize waste.
- Conducted regular performance evaluations and provided feedback to deli staff to foster a productive and motivated work environment.
Skills
- Process Improvement
- Time Management
- Problem Solving
- Adaptability
- Conflict Resolution
- Quality Assurance
- Decision Making
- Creative Thinking
- Organizational Skills
- Customer engagement and support
- Team collaboration
- Multitasking Abilities
- Supervision and leadership
- Friendly, positive attitude
Timeline
Dispatch / Sales Coordinator (Backup)
SameDay Heating and Air
04.2025 - Current
Sales Coordinator
The Grand America Hotel
05.2022 - 04.2025
Front Desk Agent
Little America Hotel
08.2021 - 05.2022
Deli Supervisor
Macey's Grocery
08.2020 - 08.2021