Autumn Phillips
Elkin,NC
Summary
Results-driven professional with extensive experience in customer service and food service sectors. Proven ability to thrive in high-pressure environments while maintaining exceptional service quality. Skilled in order accuracy, multitasking, and fostering positive customer interactions. Committed to team success and enhancing overall customer satisfaction through effective communication and hospitality.
Overview
7
7
years of professional experience
Work History
Pirate"s Landing
Theo
161 Interstate Way, NC
10.2021 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Boonville Resaurant
Trish
109 Wmain street, NC
07.2018 - 09.2020
- Demonstrated proper serving techniques to enhance customer experience.
- Provided feedback to trainees during practice shifts to improve performance.
- Trained new waitstaff on restaurant policies and service standards.
- Maintained a positive training environment to promote learning and teamwork.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Provided excellent customer service in fast-paced restaurant environment.
- Took and processed food and drink orders efficiently.
- Maintained cleanliness and organization of dining area.
- Handled cash transactions and processed payments accurately.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Trained new staff on service procedures and restaurant policies.
Education
HIgh School
East Wilkes High
Ronda, NCSkills
- Customer service
- Team collaboration
- Problem solving
- Cash handling
- Food safety
- Restaurant management
Timeline
Pirate"s Landing
Theo
10.2021 - 05.2025
Boonville Resaurant
Trish
07.2018 - 09.2020
HIgh School
East Wilkes High
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