Autumn Poindexter
Jeffersonville,IN
Summary
Knowledgeable Medical Practice Manager committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Extended knowledge in multiple areas of a medical practice with over 12 years of experience as a Medical Assistant, and over 10 years as a receptionist while providing great patient care. Looking forward to growing as a Practice Manager through this journey of opening a new medical practice for Norton Healthcare.
Overview
12
12
years of professional experience
Work History
Medical Practice Manager
Norton Healthcare
Frankfort, KY
02.2024 - Current
- Implemented strategies for increasing patient satisfaction ratings through surveys or feedback forums.
- Developed and implemented policies and procedures for the medical practice.
- Recruited, trained, supervised and evaluated staff members.
- Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
- Created strategic plans for improving efficiency in operations of the medical practice.
- Managed budgets, financial reports and accounts receivable and payable activities.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
- Analyzed data trends to identify potential areas of improvement in operational processes.
- Assisted with onboarding new employees by providing orientation materials and training sessions.
- Monitored inventory levels of supplies needed for daily operations.
- Facilitated communication between departments within the organization.
- Provided guidance on resolving conflicts between staff members or physicians when necessary.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Medical Assistant Manager
Norton Healthcare
Jeffersonville, IN
05.2022 - 02.2024
- Maintained and updated patient records, including medical history, test results, and immunization dates.
- Provided support to physicians by taking vital signs and performing basic laboratory tests.
- Managed front office operations, such as scheduling appointments and verifying insurance coverage.
- Assisted in the development of policies and procedures for patient care activities.
- Supervised clinical staff members to ensure quality of care was provided in accordance with established standards.
- Conducted performance evaluations of team members on a regular basis.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Monitored inventory levels of medical supplies in order to maintain an adequate supply at all times.
Medical Assistant
Norton Healthcare
Jeffersonville, IN
09.2014 - 05.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Norton Healthcare
Clarksville , IN
06.2012 - 09.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College
Sellersburg, IN05-2012
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05-2008
Skills
- CPR Certified
- Staff Guidance
- Managing medical practice
- Staff Management
- Budget Oversight
- Workflow Management
- Employee issue resolution
- New Hire Training
- Payroll Administration
Timeline
Medical Practice Manager
Norton Healthcare
02.2024 - Current
Medical Assistant Manager
Norton Healthcare
05.2022 - 02.2024
Medical Assistant
Norton Healthcare
09.2014 - 05.2022
Medical Assistant
Norton Healthcare
06.2012 - 09.2014
Associate of Applied Science - Medical Assisting
Ivy Tech Community College
High School Diploma -
Jeffersonville High School