Autumn Quigg

• Assisted customers checking out product
• Customer Service- Handling any returns, customer questions, concerns, or issues
• Head Cashier- I have opened the store with other higher-up associates, have distributed money to registers, and have received money as well to take back to safes. Covering the front end of the store while assisting customers and other associates.
• Fulfillment Lead for Online Orders- Currently, I am the Fulfillment Lead for any online or delivery order that comes to our store for pickup in-store or curbside, as well as for setting up deliveries to go out at later dates and day of as well as any cancellations or returns from those orders.

In this position I have learned how to:

• Train new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
• Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
• Document orders and update daily logs with shift activities and incidents.
• Manage incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
• Handled production picking, packing and shipping orders.
• Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
• Moved merchandise using forklifts, pallet jacks and hand trucks.

• Filled the needs of the customers, using good communication skills to take orders and meet customers' needs. Ran drive-through and front-line handling money teaching me money-handling skills. Drive-through helped me to better my time management providing fast and efficient order times

• Maintained children's care while in the facility. Providing care such as food, and changing children as necessary when children soiled themselves. Providing fun interactive learning, while keeping them in a safe environment.

• I worked answering phones to help customers meet their needs and concerns such as faulty internet connection, reconnecting service, and taking payments over the phone.

• I helped set up the store before opening, worked on floor planograms, Merchandised the product, Ran stock to keep it on the floor, and Tagged and priced the product according to business guidelines.
• Customer Service Specialist (CSS)- Shortly after opening, I was asked to move to the front of the house, where I helped run the service desk, managed money between registers and the office, and completed closing tasks per store guidelines. While running the service desk, I supported customers in their needs for returns, missing, damaged, or faulty products.