Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Recklein

Decatur,TX

Summary

Dynamic Customer Service Manager with a proven track record at Walmart, excelling in complaint resolution and team leadership. Skilled in CRM software and effective communication, I consistently enhanced customer satisfaction and streamlined service delivery. Committed to high standards, I fostered a collaborative environment that improved response times and strengthened customer relations.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Walmart
11.2015 - 02.2018
  • Assisted in resolving customer inquiries and complaints through effective communication strategies.
  • Supported team in maintaining high standards of customer service excellence.
  • Learned and utilized CRM software to track customer interactions and feedback efficiently.
  • Adapted quickly to changes in policies and procedures, ensuring seamless service delivery.
  • Collaborated with colleagues to improve response times for customer requests and issues.

Education

GED -

Decatur High School
Decatur, TX

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Time management
  • Customer relations
  • Training and mentoring
  • Decision-making
  • Excellent time management skills
  • Cash handling
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Team building and leadership
  • Effective workflow management
  • Conflict resolution techniques
  • Exceptional telephone etiquette
  • Relationship building
  • Quality assurance
  • Handling escalations
  • Issue resolution
  • Call center management
  • Account management

Timeline

Customer Service Manager

Walmart
11.2015 - 02.2018

GED -

Decatur High School

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