Autumn Reffitt
Jeffersonville,KY
Summary
Results-driven manager with over 8 years of experience in designing and executing impactful training programs and leading high-performing teams. Proven expertise in developing tailored training plans and conducting comprehensive evaluations, fostering collaboration among cross-functional teams to achieve exceptional outcomes. Outstanding communication skills facilitate effective relationship building and engaging presentations, ready to deliver immediate value in the Training Technician role at Link-Belt Cranes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Marcus Theatres
Nicolasville, KY
06.2024 - 10.2024
- Designed and implemented comprehensive training programs for new hires and management, enhancing operational efficiency and reducing onboarding time.
- Collaborated with cross-functional teams to develop engaging training curricula that met company standards and improved staff performance.
- Monitored compliance with training protocols, achieving a 100% adherence rate to company procedures.
- Planned and coordinated daily operations with co-managers, optimizing workflow and productivity.
- Ensured exemplary customer service by addressing inquiries and resolving concerns efficiently.
Department Manager - Starbucks
Barnes and Noble College
Lexington, KY
10.2019 - 06.2021
- Delivered hands-on training and professional development for over 40 team members and managers, achieving improved employee retention and satisfaction.
- Created flexible, needs-based training approaches that accommodated individual learning styles, resulting in increased training effectiveness.
- Spearheaded marketing campaigns for promotional items, contributing to growth in sales during key periods.
- Provided consistent performance feedback through professional evaluations, fostering employee growth.
- Ensured compliance with health and safety standards, maintaining a secure and efficient work environment.
Education
High School Diploma -
Fleming County High School
Flemingsburg, KY05-2014
Associate of Arts -
Maysville Technical And Community College
Morehead, KYSkills
- Training Program Design and Delivery
- Curriculum development
- Relationship Management
- Performance reviewing
- Coaching and mentoring
- Organizational skills
- Employee engagement
- Written and oral communication
Certification
- Welding Safety Training, Lincoln Electric Retail, Certification Achieved on November 29, 2024
Accomplishments
- Manager of the Quarter, East Lexington Region, Starbucks, May 2020
Timeline
Assistant Manager
Marcus Theatres
06.2024 - 10.2024
Department Manager - Starbucks
Barnes and Noble College
10.2019 - 06.2021
High School Diploma -
Fleming County High School
Associate of Arts -
Maysville Technical And Community College