Autumn Rice
Rockville,MD
Summary
Proactive and meticulous professional with over 20 years of experience in medical administration. Proficiencies in all facets of the medical industry including, but not limited to staff training and development, insurance verification, transcription, record keeping, and marketing.
Overview
20
20
years of professional experience
Work History
Regional Manager
Imagimed, LLC
01.2018 - 01.2024
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Input data into computer programs and filing systems.
- Planned both internal and external events and staff trainings.
- Managed key executive office staff and prioritized workloads.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Oversaw process improvement initiatives.
- Streamlined workflow.
- Spearheaded marketing initiatives.
Executive Administrator
Imagimed, LLC
03.2013 - 01.2018
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Directed business processes from conceptualization through end-user delivery.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Oversaw process improvement initiatives.
- Worked with stakeholders to drive product and service definition and design.
- Evaluated business data and reported o findings to inform stakeholders.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Trained interns and newly hired team members on office procedures and computer system.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Custodian of Records
Imagimed, LLC
01.2010 - 03.2013
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Generated reports from database systems to track records.
- Utilized document imaging software to index, store and retrieve records.
- Provided training to new records clerks to improve knowledge and skills.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Coordinated with various departments to support cross-functional needs.
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed established policies and procedures to maintain compliance with regulations.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Archived and disposed of documents according to established policies.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Operated office equipment to scan and copy documents.
Executive Administrative Assistant
Imagimed, LLC
08.2005 - 03.2013
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Implemented updated policies and practices for organization and monitored effect.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
Front Desk Receptionist
Imagimed, LLC
06.2004 - 06.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Entered and updated sensitive patient information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients and referring physicians.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
Poolesville High School
Poolesville, MDNo Degree - Business Management
University of Phoenix
Rockville, MDSkills
- Order Management
- Performance Management
- Business Development and Planning
- Sales and Marketing Strategies
- Business Recordkeeping
- Personnel Management
- Personnel Monitoring
- Operational Oversight
- Staff Supervision
- Goals and Performance
Timeline
Regional Manager
Imagimed, LLC
01.2018 - 01.2024
Executive Administrator
Imagimed, LLC
03.2013 - 01.2018
Custodian of Records
Imagimed, LLC
01.2010 - 03.2013
Executive Administrative Assistant
Imagimed, LLC
08.2005 - 03.2013
Front Desk Receptionist
Imagimed, LLC
06.2004 - 06.2005
High School Diploma -
Poolesville High School
No Degree - Business Management
University of Phoenix