Autumn Rich
Gore
Summary
Harding working and dependable with 5 years of customer service and retail experience. Skilled in handling cash, resolving customer issues, and supporting daily store operations. Strong ability to multitask, stay organized, and work well with others in fast-paced environments. Experienced in supervising employees, maintaining clean and safe work areas, and completing opening and closing procedures with accuracy.
Overview
5
5
years of professional experience
Work History
Closing Manager
Harps Foods
12.2023 - Current
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Handle daily cash balancing, count drawers, complete reports, and follow secure closing procedures.
- Process payments, refunds, invoices, and paperwork accurately
- Follow company policies and maintain confidentiality of financial information.
- Train staff on cash handling protocols, minimizing discrepancies and errors.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Key Holder
Dollar General
09.2022 - 01.2024
- Trained new staff on store procedures and customer service techniques to enhance team efficiency.
- Implemented visual merchandising standards to improve product displays and increase customer engagement.
- Collaborated with team members to restock shelves and maintain organized product displays.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted in developing loss prevention strategies to reduce shrinkage and protect store assets.
- Supported cash handling processes by balancing registers and preparing deposits accurately.
Arcade Attendant
Fin & Feather
04.2021 - 09.2022
- Provided engaging customer service while assisting guests with game selections and troubleshooting issues.
- Maintained arcade cleanliness and organization, ensuring a welcoming environment for all visitors.
- Monitored game performance and conducted routine maintenance to ensure optimal functionality.
- Handled cash register operations, ensuring accurate processing of transactions and balancing cash drawers.
Education
High School Diploma -
Homeschool
Gore, OK01-2021
Skills
- Customer service
- Cash handling
- POS operation
- Scheduling assistance
- Stocking and Organizing
- Problem-solving
- Time management
- Cleaning and safety awareness
- Dependability
Timeline
Closing Manager
Harps Foods
12.2023 - Current
Key Holder
Dollar General
09.2022 - 01.2024
Arcade Attendant
Fin & Feather
04.2021 - 09.2022
High School Diploma -
Homeschool