Autumn R. McCutcheon

Proven to excel in high-volume environments, I leveraged my adaptability and customer service expertise at FirstEnergy to enhance client satisfaction and operational efficiency. Skilled in HIPAA compliance and conflict resolution, my background spans from administrative support at Identify Property Inspections to leading teams at DICK’S Sporting Goods, consistently achieving and surpassing goals. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

• Medical Billing and Coding Certification, Coursera
• Medical Terminology, DoaneX
• ServSafe Certified
• Culinary Course Graduate, JOBS

• Ashley Ash, Manager, DICK’S Sporting Goods, (304)-448-0413
• Jen Herrick, Culinary Instructor, JOBS, (330)-328-8061

Driven and customer-focused professional transitioning into the healthcare insurance industry. I have a strong background in customer service, administrative support, and call center operations, combined with Medical Billing and Coding certification. My ability to handle high-pressure environments, resolve customer inquiries, and manage sensitive information makes me a valuable asset in healthcare administration and insurance claims processing., Medical Billing & Coding (Coursera Certified), Medical Terminology (DoaneX Certified), Customer Service & Call Center Operations, Claims Processing & Insurance Knowledge, HIPAA Compliance & Patient Confidentiality, Administrative Support & Data Entry, With years of experience in customer service roles at FirstEnergy, DICK’S Sporting Goods, and Spirit Halloween, I have developed excellent communication, problem-solving, and leadership skills. My work in high-volume environments has taught me the importance of efficiency, professionalism, and attention to detail—qualities that translate seamlessly into healthcare administration and insurance services., I am seeking opportunities in health insurance claims processing, medical billing, and member services where I can apply my knowledge and continue growing within the industry. My ultimate goal is to streamline customer interactions, improve efficiency in insurance claims, and ensure a seamless experience for both patients and providers., I welcome networking opportunities and am always open to discussing how my skills can contribute to a healthcare or insurance organization. Feel free to reach out

Autumn R. McCutcheon, McCutchar@gmail.com, 330.697.2331, [Today’s Date], Hiring Manager, [Company Name], [Company Address], [City], [State], [ZIP], I am excited to apply for the [Health Insurance Associate/Claims Processor/Customer Service Representative] position at [Parks Insurance]. With a strong background in customer service, administrative support, and a recent certification in Medical Billing and Coding, I am eager to bring my skills to the healthcare insurance industry. My experience handling high-volume calls, resolving customer concerns, and maintaining detailed records aligns well with the responsibilities of this role. In my role as a Call Center Representative at FirstEnergy, I assisted customers with billing inquiries, account management, and troubleshooting while ensuring compliance with company policies. This experience honed my ability to handle sensitive information, navigate company databases, and provide clear and professional support. Additionally, my time as a Customer Service Supervisor at DICK’S Sporting Goods strengthened my leadership, problem-solving, and multitasking skills—essential for managing policyholder concerns and claims processing efficiently. To further enhance my qualifications, I completed the Medical Billing and Coding Certification through Coursera, giving me foundational knowledge of insurance claims, coding systems, and reimbursement processes. I am also certified in Medical Terminology through DoaneX, ensuring that I can communicate effectively with both policyholders and healthcare providers. I am eager to contribute my customer service expertise, administrative proficiency, and growing healthcare knowledge to your team. I welcome the opportunity to discuss how my skills align with [Park Insurance]’s goals. Thank you for your time and consideration—I look forward to your response., Sincerely,, Autumn R. McCutcheon