Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Autumn Roach

Autumn Roach

Clarksville,TN

Summary

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience

Work History

Caregiver

Private Household
01.2015 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Remote Travel Agent

Hotel Planner
01.2020 - 09.2023
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Customer Service Representative

Agero
01.2020 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Daycare Teacher

Good Neighbors Child Care
10.2018 - 05.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.

Administrative Assistant

Hcbc
01.2015 - 10.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Team Member

Taco Bell KFC
04.2016 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Education

No Degree - Pre Med

Volunteer State Community College
Gallatin, TN
05-2026

High School Diploma -

Sycamore High
Pleasant View, TN
05-2018

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Reliability and punctuality
  • Multitasking and organization
  • Active listening
  • Strong ethics
  • Relationship building
  • Verbal and written communication skills
  • Flexible schedule
  • Special needs care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork from home option

Timeline

Remote Travel Agent

Hotel Planner
01.2020 - 09.2023

Customer Service Representative

Agero
01.2020 - 08.2020

Daycare Teacher

Good Neighbors Child Care
10.2018 - 05.2019

Team Member

Taco Bell KFC
04.2016 - 12.2016

Caregiver

Private Household
01.2015 - Current

Administrative Assistant

Hcbc
01.2015 - 10.2018

No Degree - Pre Med

Volunteer State Community College

High School Diploma -

Sycamore High

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Autumn Roach