Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Roberts

Lakeland,FL

Summary

Compassionate team member who actively builds trust to help clients resolve personal issues and achieve life goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Customer Service Advocate

Conduent/Humana
08.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Completed opening and closing functions to meet operational needs.
  • Maintained and managed customer files and databases.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Front Desk Associate

Hampton Roads ENT & Allergy
02.2020 - 03.2020
  • Collected room deposits, fees, and payments.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Promptly managed over 50 customer calls per day and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained cleanliness and organization of front desk area.
  • Answered multi-line phone system and enthusiastically greeted callers.

Nurse Aide

Virginia Health Services
12.2019 - 02.2020
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Collaborated in consults, patient care plan development and patient monitoring.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Kept accurate records of patients' care, condition, and progress.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Cashier

Bass Pro Shops
08.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Office Assistant

Tidewater Pest Services
06.2018 - 06.2019
  • Proofread and edited documents for accuracy and grammar.
  • Responded to inquiries from callers seeking information.
  • Organized, maintained and updated information in computer databases.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered phone calls and answered questions from potential customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Team Member

Bubba N Franks
03.2017 - 09.2017
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used proper techniques to prepare food and ingredients.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.

Education

Diagnostic Medical Sonography

Polk State College
Winter Haven, FL
09.2023 - Current

Standard Studies Diploma -

Kecoughtan High School
Hampton, VA
2018

Skills

  • Time Management
  • Guest Satisfaction
  • Multi-Line Phone Systems
  • Problem-Solving Skills
  • Cash Handling
  • Word Processing
  • Guest Relations
  • Professional Telephone Etiquette
  • Efficient Service
  • Customer Relations
  • Microsoft Word
  • Retail Sales Customer Service
  • POS Systems Expertise
  • Microsoft PowerPoint
  • Report Creation
  • Account Management
  • Credit Card Processing
  • Call Center Operations

Timeline

Diagnostic Medical Sonography

Polk State College
09.2023 - Current

Customer Service Advocate

Conduent/Humana
08.2023 - Current

Front Desk Associate

Hampton Roads ENT & Allergy
02.2020 - 03.2020

Nurse Aide

Virginia Health Services
12.2019 - 02.2020

Cashier

Bass Pro Shops
08.2019 - 11.2019

Office Assistant

Tidewater Pest Services
06.2018 - 06.2019

Team Member

Bubba N Franks
03.2017 - 09.2017

Standard Studies Diploma -

Kecoughtan High School

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