Autumn Robledo
Van Alstyne
Summary
Confident and adaptable leader with a readiness to take charge, while also valuing employer guidance and company policies. Consistently strive to identify efficient approaches to tasks for the company's success. Wealth of experience in handling customer interactions and resolving issues promptly, relying on effective communication and empathy to establish strong customer relationships. Track record demonstrates commitment to maintaining high levels of customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
City of Mckinney
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Medical Office Manager
Genesis Back & Neck Spinal Decompression
01.2021 - 02.2023
- Customer information: Organized/data entry of patient information
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Online customer service as needed
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
Dental Assistant
Hadavand Orthodontics
01.2017 - 04.2019
- Assisted doctor with dental procedures
- Responsible for patient data entry/profile updates
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, assisting and applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performing X-rays
- Prepared patient x-rays and images for dentist review.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
High School Diploma -
Penn Foster
Skills
- Detail-Oriented
- Advanced Excel and Word Skills
- Employee Recognition Award
- Tool Proficiency
- Process Control
- Database Management
- Organizing and Categorizing
- Clarity in Communication
- Customer service
- Active listening
- Critical thinking
- Data entry
Personal Information
Title: Office Manager
Timeline
Customer Service Representative
City of Mckinney
09.2023 - Current
Medical Office Manager
Genesis Back & Neck Spinal Decompression
01.2021 - 02.2023
Dental Assistant
Hadavand Orthodontics
01.2017 - 04.2019
High School Diploma -
Penn Foster
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