Dynamic individual with hands-on experience in telecommunications with a talent for navigating challenges in fast paced environments. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Multichannel Transmission Systems Operator
US Army
01.2020 - 03.2024
Collaborated with team members to maintain operational standards.
Senior operator in routine maintenance tasks and inspections.
Demonstrated adaptability and flexibility in response to changing mission requirements, effectively adjusting communication strategies as needed.
Exceeded performance expectations as a Multichannel Transmission Systems Operator, consistently meeting tight deadlines under challenging conditions.
Facilitated seamless integration of new technology into existing infrastructure through extensive research, testing, and evaluation processes prior to implementation.
Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
knowledgeable and proficient in the usage of voice over internet protocol phones
Accurately documented user support activities, such as system problems, corrective actions, and resolution status.
Human Resources Manager
US Army
04.2023 - 03.2024
Led performance management initiatives, ensuring alignment with organizational goals and employee development plans.
Administered benefits programs, providing guidance to employees on options and enrollment procedures.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Processed employee claims involving performance issues and harassment.
Used technologically relevant digital systems to manage payroll and benefits programs.
Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.