Autumn Ruiz
4831 North Natoma Ave, Chicago,IL
Summary
Multi-skilled individual with experience in multiple career occupations, including, but not limited to: as a compassionate and attentive muli-service care provider in home and facility caregiving industry, experience as an independent company's telecommunications and marketing management facilitator, and experience as a retail associate and personalized stylist for a long-lived establishment in the fashion industry. With an adaptable and flexible schedule to take on job opportunities as they arise and the time management skills to balance multiple employment objectives as efficiently as possible to meet demand in my direct fields of interest. I am adept and balancing multiple priorities while ensuring a positive, and supportive environment to the clients and customers in the fields of focus. My backgrounds in retail sales, telecommunications management, and interpersonal home and facility direct care has allowed me to develop an atypically diverse skill set that includes exceptional customer service and care, effective and well-disposed communication and a high degree of empathy, compassion, understanding. As well as organization, cleanliness, preservation and advocation of the establishment of employment. Whatever the field of focus for the next career opportunities ahead ask of me, I am able to provide flexible yet consistent hard work, with open eyes and the experience to back my work ethic and showcase my strengths as a potential hire.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Caregiver
Broad Street Home Care
08.2025 - Current
- Assisted clients with ADLs, enhancing happiness, comfort, and promoting high self esteem, confidence and independence.
- Assisted with daily hygiene and grooming, as well as toileting transfers all while maintaining the clients safety and confidence in me as well as themselves.
- Monitored clients health margins and took note of any changes in the clients awareness, mental cognizance and physical health or if accidents occurred and reported to the clients healthcare team timely and accurately.
- Provided companionship, homemaking skills and developed personal relationships to ensure trust between myself, my fellow staff and the client by demonstrating kindness, compassion, patience and emotional support as well as care to the home.
- Collaborated with families and company care members to strategize and implement care plans best suited for clients in question between all directives involved while simultaneously promoting streamlined communication.
- Facilitated smooth transitions between medical appointments, grooming appointments, therapy sessions for both physical and mental health, all through safe and reliable transportation.
- Consulted with supervisors to assess cases and plan strategic care plans to enhance the quality of life and care with the resources within the company.
Assistant Manager
Plow Works
11.2018 - Current
- Assisted in daily operations, ensuring team alignment with company objectives.
- Coordinated staff to optimize workflow and enhance productivity though high-traffic hours.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted customers by providing accurate information and relaying scheduled assignments.
- Collaborated with team members to streamline communication processes and improve response times.
- Developed scripts for common questions and concerns from potential clientele, standardizing responses across the team.
- Maintained professionalism and courtesy while managing high call volumes, ensuring prompt and courteous service during peak hours.
Personal Caregiver
Always Best Care
02.2024 - 08.2025
- Assisted clients with daily living activities, enhancing comfort and promoting independence.
- Assisting clients with daily hygiene, grooming, and toileting while also maintaining self-esteem and general emotional wellness.
- Monitoring clients health metrics, mental cognizance, managing physical pain while ensuring timely reporting of changes in the clients overall well-being to the healthcare team.
- Provided companionship and developed positive personal relationships with clients by demonstrating empathy, patience, kindness, understanding, and flexibility while still encouraging independence and offering emotional support to help reduce stress, confusion and feelings of isolation.
- Maintained a clean and safe environment for clients both in the home and in facility care, adhering to all health and safety standards.
- Ensured weekly deep cleanings of the home, ran errands either with or for the client, managed laundry and other in home chores, created personalized dietary meal plans, completely weekly grocery shopping and managed the cooking and feeding assist for the client. Also, facilitated smooth transitions between medical appointments, therapy sessions, and other out of home activities though safe and reliable means of transportation for the clients.
- Collaborated with both families and company care team members to discuss strategies, promote transparent communication and involvement while simultaneously developing and implementing personalized care plans based on individual client wants needs and preferences.
- Trained new staff on caregiving techniques and the best practices for client engagement.
Stylist/Retail Sales Associate
Lane Bryant
04.2024 - 02.2025
- Assisted customers with product selection, ensuring a personalized shopping experience.
- Maintained visual merchandising standards to enhance store presentation and customer engagement.
- Collaborated with team members to manage inventory levels and restock merchandise efficiently.
- Processed transactions accurately, handling cash and electronic payments while providing excellent service.
- Educated customers on product features and benefits, promoting brand loyalty through informed choices.
- Participated in training sessions to improve product knowledge and sales techniques for optimal performance.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Demonstrated expert knowledge of various fabrics, garment construction techniques, and proper care instructions when assisting clients with purchases.
- Managed appointment bookings for personal styling sessions, ensuring clients had dedicated time for personalized attention and wardrobe consultations.
Personal Caregiver
Right At Home Health Care
07.2021 - 04.2023
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health metrics, ensuring timely reporting of changes to healthcare team.
- Provided companionship to clients, fostering emotional support and reducing feelings of isolation.
- Developed and implemented personalized care plans based on individual client needs and preferences.
- Trained new staff on caregiving techniques and best practices for client engagement.
- Collaborated with families to discuss care strategies, promoting transparent communication and involvement.
- Maintained a safe environment for clients, adhering to health, safety, and HIPAA standards.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
Sales Associate
Once Upon A Child Franchise
04.2021 - 07.2021
- Assisted customers with product selection and enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store organization and cleanliness, contributing to a welcoming environment for shoppers.
- Processed merchandise accurately during inventory management, donation intake, and supporting stock replenishment efforts.
- Collaborated with team members to execute promotional displays, increasing product visibility and sales.
- Handled returns and exchanges professionally, resolving customer issues promptly and effectively.
- Participated in training sessions to improve product knowledge and customer service skills.
- Engaged with customers to build rapport, fostering loyalty and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Assistant Store Manager
Angry Manga Guy Book Store
05.2015 - 11.2016
- Supervised daily store operations to ensure exemplary customer service and satisfaction.
- Developed and implemented visual merchandising strategies to enhance product displays.
- Analyzed sales data to identify trends and adjust stock levels accordingly.
- Launched customer engagement though genre interest, gender diversity and cultural programs that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Education
Continental Academy
Miami Lakes, FL 33014Skills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Workplace safety
- Cash handling
- Decision-making
- Flexible schedule
- Courteous and professional
- Retail operations
- Store organization
- Store opening and closing
- Stock management
- Display setup
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Building rapport
- Call distribution
- Typing speed
- Call follow-up
- Greeting customers
- Telecommunications
- Front desk management
- Respectful and compassionate
- Elderly care
- Problem-solving
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Strong ethics
- Verbal and written communication skills
- First aid and safety
- Dementia care
- Medical record-keeping
- COVID-19 safety policies
- HIPAA compliance
- Behavior redirection
- Client transportation
- End-of-life care
- Hoyer lifting equipment
- Physical therapy support
- Incapacitation care
- Reliability and punctuality
- Adaptability and flexibility
- Disability support
- Cataloging and shelving
- Processes and procedures
- Reading and teaching
- Hospitality and accommodation
Accomplishments
- Design - Responsible for creative design for prominent sales showcase.
- Brought in 10 new customers.
- Increased productivity by implementing several process improvements.
- Achieved successful negotiations by advocating for my company by expressing efficiency and exemplar productivity.
- Supervised team of 5 staff members.
Certification
- PCHM - Personal Care Homemaker
- Hoyer Lift Certified - Right At Home
- Alzheimer's Dementia Care Certified - Broad Street
- Parkinson's Care Certified - Broad Street
Languages
English
Native or Bilingual
French
Limited Working
Tagalog
Limited Working
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Kelly Haran - 13479073211
Peter Zuercher - 6303068885
Shannon Tauschman - 13123373756
Steve Tauschman - 17738484849
Lauren Deschenes - 15733561858
Natalie Buhler - 2629947222
Jennifer Buhler - 13122858224
Elin Schuemmann - 13123582827
Michael Elarde - 13123580980
Frances Nolte - 12245403911
Michael Kohnke - 3128134447
Work Preference
Work Type
Full TimePart TimeContract WorkImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid sick leave401k matchPaid time off4-day work weekQuote
"Small progress is still progress, it doesn't matter how big the leap, what matters is that you're still moving forward, no matter how small the step."
Software
Google Workspace
Google Cloud
Canva
Figma
Interests
Direct Care
Holistic Medicine
Alzheimer's Awareness and Research
Graphic Design
Illustration
Motion Graphics
Timeline
Personal Caregiver
Broad Street Home Care
08.2025 - Current
Stylist/Retail Sales Associate
Lane Bryant
04.2024 - 02.2025
Personal Caregiver
Always Best Care
02.2024 - 08.2025
Personal Caregiver
Right At Home Health Care
07.2021 - 04.2023
Sales Associate
Once Upon A Child Franchise
04.2021 - 07.2021
Assistant Manager
Plow Works
11.2018 - Current
Assistant Store Manager
Angry Manga Guy Book Store
05.2015 - 11.2016
Continental Academy