Autumn Salter
Bessemer
Summary
Dependable, energetic, attentive customer service worker with several years of experience and various areas of expertise. Can adapt quickly to new working environments and is committed to always learning. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering unparalleled service on every interaction. Actively seeking a role where I can utilize my education and experience to add immediate value to an organization.
Overview
12
12
years of professional experience
Work History
CSR
Red Mountain Garage Doors
07.2024 - 02.2025
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Member Experience Advocate
Avadian Credit Union
11.2023 - 07.2024
- Assess clients' overall financial situation by reviewing income, assets, or other financial information.
- Work with clients to identify their financial goals and to find ways of reaching those goals.
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
Concierge
THE WOODHOUSE DAY SPA
09.2023 - 11.2023
- General customer service skills with a focus on hospitality and guest satisfaction. Duties include booking appointments via walk-in or phone.
- Offered appointment information updates to guests in a polite and courteous manner.
- Consistently followed all required protocols for scheduling spa appointments.
- Recommend and sell lotions, tonics, or other cosmetic supplies.
- Maintained a solid knowledge base of all spa and resort products and services.
- Promoted salon-exclusive products to increase retail sales.
Tour Guide
University of South Alabama
02.2020 - 04.2020
- Provided tours to prospective students.
- Lead individuals or groups to tour site locations and describe points of interest.
- Sent postcards to prospective students and their families.
- Learned a script and lead students throughout the campus while answering questions.
Barista
Starbucks
11.2018 - 02.2020
- Worked POS, hot and cold bar, and oven.
- Memorized several menu items and replicated them per the recipe.
- Handled cash and worked with an input system to correctly charge for drinks and food.
- Provided hospitable customer service during each shift and kept up with a fast-paced environment.
Waitress
Ninja Sushi
04.2017 - 07.2017
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Cashier/Sales Associate
Cracker Barrel
03.2015 - 04.2017
- Perform marketing and advertising services.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Operate cash registers to accept payments for food and beverages.
- Answer telephone calls and respond to inquiries or transfer calls.
Receptionist
Johnson Nichols Tax Service
02.2013 - 02.2015
- Headed up returns
- Filed returns
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Promote company products, services, and savings plans when appropriate.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Education
B.A - Criminal Justice
University of South Alabama
Mobile, AL05.2021
High school diploma - undefined
Oak Grove High School
Bessemer, AL05.2017
Skills
- Administrative - Skillful
- Sales - Skillful
- Attention to detail - Expert
- Data Entry - Experienced
- Problem Solving - Expert
- Complaint handling
- Call center experience
- Scheduling
- Customer service
LANGUAGES
English - Native speaker
Timeline
CSR
Red Mountain Garage Doors
07.2024 - 02.2025
Member Experience Advocate
Avadian Credit Union
11.2023 - 07.2024
Concierge
THE WOODHOUSE DAY SPA
09.2023 - 11.2023
Tour Guide
University of South Alabama
02.2020 - 04.2020
Barista
Starbucks
11.2018 - 02.2020
Waitress
Ninja Sushi
04.2017 - 07.2017
Cashier/Sales Associate
Cracker Barrel
03.2015 - 04.2017
Receptionist
Johnson Nichols Tax Service
02.2013 - 02.2015
High school diploma - undefined
Oak Grove High School
B.A - Criminal Justice
University of South Alabama
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