Autumn Sanders
Portland,OR
Summary
Results-driven Account Executive in Digital Solutions, known for high productivity and efficient task completion. Possess specialized skills in strategic account management, digital marketing strategies, and customer relationship building. Excel in negotiation, communication, and problem-solving to achieve client satisfaction and drive revenue growth.
Overview
11
11
years of professional experience
Work History
Account Executive - Digital Solutions
T-Mobile
Portland, OR
03.2023 - 09.2024
- Managed territory, existing customer accounts, and sales funnel; troubleshooting any issues that may arise with digital solutions; and maintaining customer relationships to provide new business solutions.
- Identified new customers with cold calls, prospecting with the use of digital tools, and in-person prospecting. Implemented strategies to increase sales of digital solutions.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed customer data to develop targeted campaigns for marketing digital solutions.
- Conducted market research to identify potential clients and develop leads for digital solutions.
- Provided technical support to customers on the use of digital solutions.
- Organized product demonstrations and presentations to showcase the features of digital solutions.
- Participated in trade shows, conferences and other events aimed at showcasing our company's suite of Digital Solutions services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Retail Store Manager
T-Mobile
Portland, OR
09.2019 - 01.2023
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Mobile Expert
T-Mobile
Portland, OR
03.2014 - 09.2019
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Recommended additional accessories or services that would complement the customer's device experience.
- Maintained attainment of high sales goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
Education
Some College (No Degree) - Sales And Marketing Education
Los Angeles Pierce College
Long Beach, CASkills
- Content Strategy
- CRM proficiency
- Performance Tracking
- Social media expertise
- Product Knowledge
- Self Motivation
- Analytical Skills
- Cold-calling
- Account Management
- Order Processing
- Upselling techniques
- Customer Engagement
- Consultative Selling
- Effective Communication
- Analytical Thinking
- Relationship Building
- Interpersonal Skills
- Strategic Planning
- Sales process
- Adaptability
- Negotiation Tactics
- Revenue Growth
- Pipeline Management
- Adaptability and Flexibility
- Inventory Management
- Problem-solving abilities
- Lead Generation
- Cash Handling
- Deadline Management
- Decision-making capabilities
Timeline
Account Executive - Digital Solutions
T-Mobile
03.2023 - 09.2024
Retail Store Manager
T-Mobile
09.2019 - 01.2023
Mobile Expert
T-Mobile
03.2014 - 09.2019
Some College (No Degree) - Sales And Marketing Education
Los Angeles Pierce College
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